Sr Customer Service Representative

Job Description. As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. About Customer Support Center. Perform high end order processing tasks which requires in-depth knowledge and experience for assigned regions using Oracle JD Edwards, SAP and other applications used by the function. Ensures adherence to all internal / external processes with no slippage on transactions taken up for financial impacting processes/actions. Solves complex problems, takes new perspectives using existing solutions, be an active participant of the process calls, share ideas with teams/partners to improve processes. Works independently and requires minimal guidance and acts as a resource for colleagues with less experience. Effectively collaborate across the team to ensure that mistakes are not repeated by team members. Engage in activities to provide an enhanced customer experience. Ensures adherence to organizational procedures, policies, and systems. Ensures that performance metrics / SLAs are met . Adhere to daily turnaround time for orders as per set TAT guidelines. Proactively escalates issues that can potentially hamper the business processes. Contribute to team effort by accomplishing related results as needed. Preferably Bachelor’s degree (Arts, Science, Commerce, Business Administrations). 3-5 years Hands on experience on Order Management. Requires strong computer skills, including Microsoft office. Display excellent verbal and written communication and interpersonal skills. Highly detail-oriented and organized with excellent analytic and problem-solving abilities. Able to multi-task, prioritize and manage time effectively. Ability to work under pressure. Customer orientated and ability to adapt/respond to different types of tasks. Flexible to work in Early Morning and Night Shifts. As a Customer Service Representative-Order Management you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.