WCO - Central Quality Excellence

Job Description – Central Quality Excellence Executive Role Title Central Quality Excellence Executive Department Central Quality / Quality Excellence Location Corporate / Central Office (Travel to manufacturing units required) Reporting To Head – Central Quality Role Purpose The Central Quality Excellence Executive is responsible for coordinating, driving, and sustaining quality excellence across 15 manufacturing units . The role focuses on complaint reduction, defect reduction, RCA effectiveness, action closure, SOP adherence, audits, BIS compliance, training, and cross-unit standardisation , in alignment with Central Quality goals. This is a hands-on execution and governance role , working closely with unit quality teams and plant leadership , without direct production ownership. Key Responsibilities (Aligned to Unit KPIs) 1. Market Complaint Monitoring & Reduction Track market complaints across all units and support units in achieving zero or minimal complaints . Ensure root cause analysis and effective preventive actions for all complaints. Drive cross-unit learning from complaint cases. 2. Seconds % & Defect Reduction Coordination Monitor seconds % trends across units and identify systemic quality issues. Support unit teams in process stabilization and defect elimination initiatives. Facilitate data-driven quality reviews . 3. RCA & Problem-Solving Governance Coordinate and review RCA projects using Why–Why, Fishbone, and Brainstorming techniques. Ensure thinking-based problem solving and validate action effectiveness. Guide unit teams on quality of root cause identification . 4. QCC & Quality Improvement Projects Coordinate QCC projects focused on major or multi-problem quality issues. Track project timelines, outcomes, and standardisation . Enable best-practice sharing across units . 5. Quality Improvement Initiatives & Cross-Implementation Facilitate Kaizen, Poka-Yoke, Jugaad, and Frugal Engineering initiatives . Ensure cross-implementation of successful ideas across multiple units. Track implementation effectiveness and sustainability. 6. 7 QC Tools, Data Analysis & Reporting Ensure effective application of 7 QC tools across units. Support preparation of quality dashboards, reports, and review packs . Coach teams on data interpretation and fact-based conclusions . 7. Corrective & Preventive Action Closure Monitor corrective and preventive action progress across units. Ensure timely closure, verification, and cross-deployment of actions. Highlight delays and systemic gaps to Central Quality leadership. 8. SOP Creation, Deployment & Adherence Coordinate SOP creation and updates approved by Central Quality. Track SOP implementation and adherence % across units. Support units in closing SOP compliance gaps . 9. Process Audits & BIS Compliance Support Support process audits, checklist updates, and audit follow-ups . Coordinate BIS compliance activities , documentation readiness, and audit closure. Track non-conformities and corrective actions . 10. Quality Reporting & Review Coordination Ensure 100% completion of quality reports , including: Lab reports Case checking Belt & carton test reports 4M data Monthly QRM reviews Consolidate unit data for central reviews . 11. Training Coordination & Capability Building Coordinate quality trainings for shop-floor workers . Support development of second-level Quality Leads and PPQA resources . Track training effectiveness and coverage. 12. Cross-Unit Coordination & Standardisation Act as a central coordination point between Central Quality and unit teams. Enable horizontal deployment of standards, controls, and best practices . Support alignment of unit activities with central quality direction . Key Performance Indicators (KPIs) Market complaint trends Seconds % improvement RCA & QCC project effectiveness Action closure discipline SOP adherence % Audit & BIS compliance status Training completion and capability development Required Skills & Competencies Mandatory Strong problem-solving and RCA skills Hands-on exposure to manufacturing quality systems Working knowledge of 7 QC tools Strong coordination and follow-up skills Data-driven mindset with reporting discipline Preferred Multi-unit or cluster-level quality exposure BIS compliance and audit experience Training and mentoring capability Experience & Qualification 5–10 years of experience in manufacturing quality / quality improvement Engineering or relevant technical qualification preferred Travel Requirement Regular travel to manufacturing units Behavioral Expectations Strong execution and ownership mindset High integrity in data and reporting Comfortable influencing without authority Consistent follow-up and closure discipline