Customer Support- (HRMS/HCM)

ZingHR · Mumbai

Source and collection record

Last observed by our collector: 9 October 2026 at 12:31 am IST. This is not a manual review or a confirmation from the employer.

Employer requisition: customer-support-hrms-hcm

Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.

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Collected role description

in ZingHR Customer Support Customer Success Manager (HCM/HRMS Implementation/HR Consulting experience preferred) Experience: (3-6 years) (10-12 years) CTC: Best In Industry Location: Delhi-NCR/Pune/Bangalore/Mumbai We are looking for a techno-functional consulting champion who becomes the trusted advisor to clients and drives adoption of ZingHR-HRMS to ensure customer success. Key Responsibilities: · Act as a techno-functional consultant and provide recommendations on process · Configure and manage client’s instance on ZingHR Assist and Train clients to do it on their own · Devise engagement plans that consider customer business goals and map product capabilities to achieve these goals · Drive product adoption, increasing overall retention and achieve process success for customers · Support clients during critical HR events like Appraisal, Increments etc. · Support clients to resolve queries or bugs, as and when required · Gather feedback on product experience during the entire customer lifecycle via targeted surveys · Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities · Share best practices with clients on how to achieve product success with ZingHR · Identify risks proactively, mitigate and escalate as deemed appropriate · MBA/PGDM (preferably in HR) or relevant work experience after BE/B.Tech · 2+ years of experience in HR transformation & change management/HCM implementation and customer management roles / HR consulting roles · Understanding of Technology systems. HRMS system implementation and understanding would be preferred · Good in MS Excel, Word and Powerpoint · Key behavioural traits: Agility, Analytical, Persistence and Ability to stretch

Collected experience requirement

3-6 years / 10-12 years