ServiceNow Functional Consultant

Techversant Infotech · Kochi

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Last observed by our collector: 9 October 2026 at 12:32 am IST. This is not a manual review or a confirmation from the employer.

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Collected role description

What’s important to us: We are looking for a person responsible for requirement gathering, process consulting, and providing functional solution What’s important to us: requirement gathering, process consulting, and providing functional solution support for Service Now implementations. Key Responsibilities Conduct workshops to gather requirements and define process flows Write BRDs, user stories, and acceptance criteria Support solution validation and UAT execution Align design with ITIL and organizational workflows Maintain documentation for processes and platform usage Collaborate closely with technical teams and business SMEs Required Skills Strong ITSM/ITIL functional knowledge Experience in Incident, Problem, Change, CMDB, Request Management Familiarity with Service Portal and dashboards Preferred Certifications CSA / CIS – Preferred ITIL V3/V4 – Advantage Soft Skills Excellent stakeholder management Strong communication and documentation capabilities Job Category: Service Now Job Type: Full Time Job Location: Trivandrum Kochi Apply for this position Full Name * Email * Phone * Bio * Upload CV/Resume * Allowed Type(s): .pdf, .doc, .docx I accept the Terms & Conditions and Privacy Policy * Need a winning digital strategy? Contact us today! Services Artificial Intelligence Web Application Mobile Application IT Consulting & Support Data Science & Engineering Cyber Security Business Intelligence Quick Links Who we are Customer Stories Awards & Certifications Contact Us DPA Privacy Policy Get in Touch USA | UK | Australia | Canada | UAE | India [email protected] +91 484 4014666 | +91 471 4014953 Facebook X-twitter Youtube Linkedin © 2026 Techversant . All rights reserved. 🍪 This website uses cookies to ensure you get the best experience. By continuing, you agree to our policy. Accept Reject Settings Cookie Settings Manage how cookies are used on this website. Necessary Cookies Always Active Close