SERVICE DESK QA

Zensar · Hyderabad

Source and collection record

Last observed by our collector: 9 October 2026 at 12:32 am IST. This is not a manual review or a confirmation from the employer.

Employer requisition: 152008_2

Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.

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Collected role description

The Quality Analyst will support Zensar Technologies' Service Desk by meticulously reviewing inbound calls, chat sessions, and self‑service requests. You will uncover performance trends, assess compliance, and deliver actionable recommendations to management and clients. This role requires occasional participation in live queues and flexible shift coverage, including weekends, to maintain a deep understanding of the service environment. Quality Analyst for Service Desk, auditing inbound interactions, identifying risks, and reporting insights to drive service excellence.

Collected experience requirement

5-9 years