Customer Support Executive

We are looking for 2 experienced Customer Support professionals with hands-on experience in B2B employer-based health insurance . The ideal candidate will be comfortable supporting employees, HR teams, and corporate clients, resolving insurance-related queries, coordinating with internal teams, and ensuring a smooth customer experience. This is a customer-facing role requiring strong communication, problem-solving, ownership, and an understanding of employer-sponsored health insurance. Key Responsibilities Handle customer queries related to corporate/employer health insurance policies . Support employees and HR/benefits teams with queries related to coverage, claims, policy benefits, endorsements, and other insurance-related matters. Resolve customer issues through phone, email, chat, and other support channels. Coordinate with insurers, TPAs, claims teams, and internal operations teams for timely resolution. Track open issues and ensure proper follow-up until closure. Explain policy benefits, processes, and claim-related information clearly to customers. Maintain accurate records of customer interactions and resolutions. Identify recurring customer issues and share feedback with relevant internal teams. Meet defined SLA, CSAT, response-time, and resolution-time targets. Handle escalations professionally and ensure a high-quality customer experience. Work effectively in a shift-based environment. Requirements: 6 months to 3 years of experience in customer support/customer success/operations. Prior experience in B2B employer-based health insurance is mandatory/preferred . Good understanding of corporate health insurance, claims, policy benefits, and employee insurance processes. Excellent verbal and written communication skills. Strong problem-solving and follow-up skills. Ability to communicate effectively with employees, HR teams, corporate clients, insurers, and TPAs. Comfortable working with support/ticketing tools and basic CRM systems. Strong ownership and attention to detail. Ability to work independently in a fast-paced environment. Shift Timings We are currently hiring for 2 positions . Morning Shift: 9:00 AM – 6:00 PM Night Shift: 6:00 PM – 3:00 AM Ideal Candidate Someone who has worked in corporate health insurance/customer support , understands the employee insurance journey, is comfortable speaking with customers and HR teams, and takes ownership of issues through resolution. Benefits Our health scheme covers your physical, mental, and social well-being. 30 annual paid leave days to relax and recharge. Company outings and celebrations that bring the team together. Freedom and flexibility of asynchronous communication in a remote team environment. Role details Location Remote Posted Sep 25, 2026 Seniority Junior Hiring process 1 Skill Based Assessment 2 AI Video Interview More from Springworks Customer Success Associate / Manager - New Business Vertical Remote Account Executive (AE+SDR)-Insurance Backgorund Remote GTM Operations Manager Remote Account Executive- Spring Verify Remote Sales/ SDR Intern Remote