Cisco T3 Engineer

Roles and RESPONSIBILITIES:  Interface directly with external customer and provide exemplary service Research manufacture support sites keeping up with software and security updates andpatches... Roles and RESPONSIBILITIES:  Interface directly with external customer and provide exemplary service Research manufacture support sites keeping up with software and security updates andpatches Verify customer inventory on a monthly, quarterly, or semi-annual basis as directed bycontract to compare to database and recommend any firmware or software updates Perform configuration changes, health checks and troubleshooting […] Service IT Infra Management Professional Services Managed Services Security Services Expense Management Technology Utility Cloud Technology Utility Cloud SAM As A Service Solution Consulting QUALITY ASSURANCE RPA Services Digital Services Careers Current Openings Why Inspiredge Blog News Contact Us Home About Us AI-Induced GCC x AI IT Infra x AI TEM x AI Capabilities X10D: GCC-as-a-Service IT Infra Management Expense Management SAM as a Service Digital Services Solutions Consulting Quality Assurance Careers Blog News Contact Cisco T3 Engineer Inpiredge IT Solutions Technical Services Hyderabad, Remote Posted 3 years ago Roles and RESPONSIBILITIES:  Interface directly with external customer and provide exemplary service  Research manufacture support sites keeping up with software and security updates and patches  Verify customer inventory on a monthly, quarterly, or semi-annual basis as directed by contract to compare to database and recommend any firmware or software updates  Perform configuration changes, health checks and troubleshooting related to upgrades  Maintain customer account records database  Consult with external and internal customers on recommendations for updates, change control, and implementation schedule  Schedule and implement updates; test and verify with customer for acceptance  Interfaces with various vendors – Cisco, Microsoft, Avaya, and others  Writes detailed requirements, system design, proposals and statements of work. Reviews specifications with business user to ensure compliance with requirements  Assists and trains other associates on installation of upgrades and patches, and recovery from backups, if required, within areas of expertise  Completes assigned tickets to resolution  Provides positive customer satisfaction levels  Research, read, and interpret manufacture supplied documentation such as Release Notes, Upgrade Manuals, Administration Guides, etc  Non-traditional working hours may be required  Participation in on-call rotation  May require some cross-functional team support  May be required to participate in on-call rotation as determined by manager  Maintain productivity level as required by department  Requires long periods of sedentary tasks  Facilitate and participate in knowledge transfers as required  Participate and complete assigned training initiatives as determined by manager  Participate in onboarding tasks as required  Collaborate with other functions like Incident Management, Change Management and Service transition teams to manage customer relationship  Proactively manages release and environment issues to minimize impact on delivery and project plans  Coordinate hardware replacement and tech dispatches as required Required Skills: Advanced in planning and performing installation of dot upgrades, service packs, patches, hotfixes, and firmware updates on the following products (but not limited to) Cisco Unified Communications Manager/Call Manager Cisco Unity/Unity Connection Cisco Unified Contact Center Enterprise and Express (UCCE and UCCX) Cisco Unified Customer Voice Portal Cisco Emergency Responder Cisco IM & Presence Cisco Session Management Edition Cisco Unified Voice Portal Cisco Finesse Cisco Unified Computing System (UCS) Cisco IP phone firmware Cisco Agent Desktop Cisco Unified Mobility Cisco Routers and Switches – Preferred, not required. Cisco Tele Presence – Preferred Ability to provide level 3 support and troubleshooting to resolve issues Hands-on experience with VMware (ESXi and v Sphere client/web) Experience with analyzing and applying Microsoft Security updates is a plus Must have the ability to read and interpret Cisco Compatibility Information, End-of-Life/Endof-Sale, Release Notes, Security Advisories, and Upgrade Guides Work within established configuration and change management policies to ensure awareness, approval, and success of changes made to client production infrastructure Thorough understanding of Cisco’s support site and Cisco TAC Experienced with using tools such as On Guard, Putty, Remote Desktop Connection, Web Ex, and Win SCP Understanding of networking fundamentals such as routing, switching, and firewalls. Certification Requirements. Desired/Preferred Qualifications  Prior experience working in a technical role within a managed services organization  Some basic familiarity with ITIL and/or SOC 2 compliance  General understanding of firewalls and network (LAN/WAN) technologies  Security experience is a plus Certification Requirements: CCNA or CCNA Voice (CCVP preferred) MCSA or MCSE – Preferred, not required Soft Skills:  Good communication skills  Should be a Team Player  Flexible to work in rotational shift Job Features Experience 8+ years Apply Online Attach Resume * Submit Inspiredge is an extremely energetic, young and creative organization. We form an extended team for our global clients and help offer industry’s best talent pool. Moreover, we are integrated with sustainable technologies and ever evolving operating practices. 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