Cisco UC Voice - III - Inspiredge IT Solutions

Essential Functions: Manages assigned trouble incidents to resolution Possesses expert skills in VOIP related technologies, (to include, but not limited to, SIP, H.323,virtualization and Cisco p... Essential Functions: Manages assigned trouble incidents to resolution Possesses expert skills in VOIP related technologies, (to include, but not limited to, SIP, H.323,virtualization and Cisco products) to be able to systematically troubleshoot issues in a complex,enterprise level environment Provides mentoring assistance to engineers with troubleshooting issues and development ofroot cause analyses related to customer issues […] Service IT Infra Management Professional Services Managed Services Security Services Expense Management Technology Utility Cloud Technology Utility Cloud SAM As A Service Solution Consulting QUALITY ASSURANCE RPA Services Digital Services Careers Current Openings Why Inspiredge Blog News Contact Us Home About Us AI-Induced GCC x AI IT Infra x AI TEM x AI Capabilities X10D: GCC-as-a-Service IT Infra Management Expense Management SAM as a Service Digital Services Solutions Consulting Quality Assurance Careers Blog News Contact Cisco UC Voice – III Inpiredge IT Solutions Technical Services Hyderabad, Remote Posted 3 years ago Essential Functions:  Manages assigned trouble incidents to resolution  Possesses expert skills in VOIP related technologies, (to include, but not limited to, SIP, H.323, virtualization and Cisco products) to be able to systematically troubleshoot issues in a complex, enterprise level environment  Provides mentoring assistance to engineers with troubleshooting issues and development of root cause analyses related to customer issues within areas of expertise  Assists and trains on installation of upgrades and patches, and recovery from backups, if required, within areas of expertise  Assists engineers on configuration and review of packet capture, (such as Wireshark), to analyze network level voice issues  Advises on escalations to manufacturers and resolution of those escalations to closure  Develops knowledgebase articles and information to assist in best practices within areas of expertise  Develops and performs “How to” training sessions for other engineers  Provides solutions to a diverse range of complex problems  Builds and maintains the corporate customer service relationship  Provides leadership to client and the MSSC, and consistently exceed client expectations  Manages positive customer satisfaction levels Required QUALIFICATIONS:  Bachelor’s degree in Computer Information Systems, Accounting, or Business; candidates may have a high school diploma with 5 years of experience in supporting the Cisco product lines in a telecommunication environment or telecommunication organization  7+ years’ experience with advanced troubleshooting on one or more Enterprise level Cisco communications products  Experience in VOIP technologies, (to include, but not limited to, SIP, H.323, virtualization and Cisco products) and be able to systematically troubleshoot issues in a complex, enterprise level VOIP environment  Strong analytical, interpersonal and relationship building skills  Strong work ethic and personal drive to excel  Exceptional organizational skills and attention to detail  Knowledge and exposure to Six Sigma, ITIL, CMM, Baldridge, Lean, or other best practice frameworks  Ability to analyze complex information system data  Ability to use (and learn new) complex systems, technologies, and applications  Ability to adapt to change quickly and multi-task  Must possess excellent oral and written communication skills in English  Proficient in MS Office applications (Word, Excel, and Power Point) Desired/ PREFERRED QUALIFICATIONS:  MSCA: Windows Server  MCSA:SQL  CCNP Collaboration  CCNA Voice Soft skills:  Good communication skills (Written & Oral)  Flexible to work in the evening shifts  Individual and team player Job Features Experience 8 Years Apply Online Attach Resume * Submit Inspiredge is an extremely energetic, young and creative organization. We form an extended team for our global clients and help offer industry’s best talent pool. Moreover, we are integrated with sustainable technologies and ever evolving operating practices. Facebook-f Linkedin-in Instagram Youtube Contacts US : Charlotte, NC +1 732 947 4608 India : Hyderabad, Telangana Visakhapatnam, AP Sales : +91 991 991 8458 Enquires : +91 868 888 8458 Email: hello@inspiredgeit.com Services AI-Induced Services X10D™ – GCC As A Service IT Infra Management Expense Management Solutions Consulting Quality Assurance Online Branding Copyright | 2026 Inspiredge IT Solutions