Avaya L3 Engineer PS
Inspiredge IT Solutions · Hyderabad
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Employer requisition: avaya-l3-engineer-ps
Job type and experience labels are automated discovery categories. The employer determines eligibility. Retained employer experience wording: 4+ years.
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Collected role description
Posted 3 years ago Service IT Infra Management Professional Services Managed Services Security Services Expense Management Technology Utility Cloud Technology Utility Cloud SAM As A Service Solution Consulting QUALITY ASSURANCE RPA Services Digital Services Careers Current Openings Why Inspiredge Blog News Contact Us Home About Us AI-Induced GCC x AI IT Infra x AI TEM x AI Capabilities X10D: GCC-as-a-Service IT Infra Management Expense Management SAM as a Service Digital Services Solutions Consulting Quality Assurance Careers Blog News Contact Avaya L3 Engineer PS Inpiredge IT Solutions Technical Services Hyderabad, Visakhapatnam Posted 3 years ago Avaya Product specific knowledge across Unified Communication portfolio including but not limited to Media-Servers (S87xx, S88xx) and Gateways (G250/350/450/430/650), Session Manager, System Manager and System Platform/ Virtualization (VMware), AES, CMS, Messaging and other adjunct systems Troubleshooting and installation experience on Avaya Communication Manager, System Platform, System Manager, Session Manager, and SBCE Experience in troubleshooting issues on Messaging Platforms such as Communication Manager Messaging, Avaya Aura Messaging, Modular Messaging, Audix, and Adjuncts – CMS, AAEP, AAC Third party products Nice, Verint, Witness, WFM (Work Force Management) will be added advantage. Abilities and Skills on Linux, files manipulation, software troubleshoot and tools usage under Windows and Linux. Working on issues escalated by Tier # 2 and experience in providing Remote Services at a Tier 3 level in a 24 x 7 environment Strong troubleshooting, problem-solving and analytical abilities including packet capture analysis and ability to work across different platforms Strong Remote Customer Relationship Management skills Train, Mentor, Guide Tier-2 teams, contribute in effective knowledge transfer, and building strong technical competency across the Technical Services vertical Analyzes symptoms, logs and date required to resolve issues of low-to-high technical complexity. Proposes and monitors the implementation of medium – complex solutions for customer reported incidents with multiple products Provides support to end-user installations, configurations, upgrades and migrations through all levels of problem solving and troubleshooting. Follow-up on service restoration with Root Cause Analysis of service disruption incidents ITIL model service delivery, understanding of SLA’s, Contract Penalties etc. Serve as highest escalation point for all skilled technical competencies Job Features Experience 4+ Years Apply Online Attach Resume * Submit Inspiredge is an extremely energetic, young and creative organization. We form an extended team for our global clients and help offer industry’s best talent pool. Moreover, we are integrated with sustainable technologies and ever evolving operating practices. Facebook-f Linkedin-in Instagram Youtube Contacts US : Charlotte, NC +1 732 947 4608 India : Hyderabad, Telangana Visakhapatnam, AP Sales : +91 991 991 8458 Enquires : +91 868 888 8458 Email: hello@inspiredgeit.com Services AI-Induced Services X10D™ – GCC As A Service IT Infra Management Expense Management Solutions Consulting Quality Assurance Online Branding Copyright | 2026 Inspiredge IT Solutions
Collected experience requirement
4+ years