Technical Application Specialist

Responsibilities Confer with customers by phone, email, or chat to diagnose technical, application, system, and finance-related issues; troubleshoot, test, and document solutions; and escalate issues when necessary. Follow established procedures to troubleshoot client-server software application issues involving Microsoft SQL, web servers, credit card payment terminals, network printers, and Android/i OS devices. Investigate issues involving ERP financial functionality, accounting processes, data flows, and integrations between ERP systems and finance packages such as Sage, Microsoft Dynamics NAV, Microsoft Dynamics GP, and Epicor Kinetic. Respond to complex or non-routine issues where standard procedures have not isolated or resolved system or software failures. Apply technical product knowledge and customer-focused communication to explain issues, recommend solutions, and support effective resolution. Maintain current knowledge of software releases, product updates, ERP functionality, finance applications, and related integration changes. Assist with system setup, configuration, and the use of programming and integration tools that support product customization, extension, and integration. Address technical concerns raised by Customer Experience, Sales, and other internal departments. Contribute to knowledge base articles, FAQs, troubleshooting documentation, and continuous improvement of support processes. Assist with mentoring and knowledge transfer for other team members. Knowledge, Skills & Abilities Strong verbal and written communication skills, with the ability to explain technical and finance-related concepts to customers and internal stakeholders. Strong problem-solving, analytical, troubleshooting, and issue-resolution skills. Knowledge of software applications, ERP fundamentals, accounting or financial business processes, and system integrations. Ability to work effectively in a high-volume support environment while managing multiple priorities. Customer-focused approach with the ability to collaborate across technical, customer experience, sales, and other functional teams. Qualifications Three or more years of applicable technical support, application support, or related experience, with demonstrated knowledge and success. Experience supporting or troubleshooting at least one finance or accounting package is required. Experience with Sage, Microsoft Dynamics NAV, Microsoft Dynamics GP, Epicor Kinetic, or a comparable finance application is preferred. ERP knowledge or experience is preferred. Saa S, e-commerce, client-server application, SQL, or systems integration experience is preferred. Relevant industry knowledge or experience. About Epicor At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We’re Proactive, Proud, Partners. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs. Competitive Pay & Benefits Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. Career Development: Free Linked In Learning licenses for everyone, along with our Mentoring Program to boost your personal development. Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development. Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. Global Mobility: Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and Accommodations Statement Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. We are an equal-opportunity employer. Recruiter: Afsha Sikka, Nadia Niazi At Epicor, we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers' success and our growth as a business. We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners to the world’s most essential businesses – the hardworking companies who make, move, and sell the things the world needs. Thank you for considering a career with Epicor. Whether you're exploring opportunities on our careers page, preparing for a phone screen or interview, have already applied, or have been through our application process, we appreciate your interest and the time you have invested. We are committed to showing you how much we care about your future. Epicor Career Assistant can help you land a job nearly 2.5x faster than the national average. We've brought you the best job searching tools all in one place, at no cost to you. At Epicor, we believe putting people first is the right thing to do. Click here to get started. At Epicor, we are committed to upholding the highest standards of integrity and transparency. We have become aware of phishing scams where individuals pose as our recruiters, hiring managers, and/or HR Business Partners to obtain personal information. These scams can seem legitimate, but it's important to know how to protect yourself. How to Identify Phishing Scams: Epicor Will Never Ask for Payment: Our recruiters will never ask for payment to apply for a position or as a condition of employment. For example, any required background check will be facilitated by Epicor. Beware of Misleading Communications: Do not pay any fees to individuals, agencies, or employment portals related to an interview or other interaction with Epicor. Epicor will not be responsible for any loss or damage suffered. 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