NOC + SOC Lead

NOC + SOC Lead Experience: 8-12 Years Shift: 24x7 Operations Leadership Team Size: 14 Resources (L1/L2 Analysts) Role Summary The NOC + SOC Lead will be responsible for leading 24x7 Network and Security Operations, ensuring service availability, security monitoring, incident response, and operational excellence. The role will manage a team of 14 analysts, provide technical leadership, handle major incidents, drive SLA compliance, and act as the primary customer escalation point. Key Responsibilities Operations & Service Delivery Lead and manage 24x7 NOC and SOC operations. Ensure continuous monitoring, alert triage, and incident management. Manage shift coverage, resource planning, and operational governance. Drive SLA, KPI, and service quality compliance. Conduct daily, weekly, and monthly operational reviews. Incident & Security Management Lead Major Incident (P1/P2) management and escalation activities. Oversee security investigations, threat analysis, and incident response. Ensure rapid escalation of high and critical security incidents. Drive Root Cause Analysis (RCA) and Problem Management. Govern runbooks, operational procedures, and escalation matrices. Technical Leadership Provide hands-on guidance across: Datadog (Infrastructure & Application Monitoring) CrowdStrike Falcon (Endpoint Security & Threat Detection) Databricks & SQL (Security and Operational Analytics) Microsoft Sentinel / Splunk Azure & AWS Cloud Operations Microsoft Defender XDR Network Technologies (TCP/IP, DNS, VPN, Firewalls) Team & Stakeholder Management Lead, mentor, and develop NOC/SOC engineers. Drive technical training, certifications, and knowledge management. Manage customer communications and executive escalations. Ensure high-quality shift handovers and operational reporting. Required Skills 8+ years in NOC, SOC, or IT Operations. 3+ years managing 24x7 support teams. Strong expertise in Datadog, CrowdStrike, Databricks, SQL, SIEM platforms, and Cloud Operations. Experience in Incident Management, Security Operations, and Service Management. Excellent stakeholder management and communication skills. Preferred Certifications ITIL 4 Foundation / Managing Professional Microsoft SC-200 AZ-500 or AWS Security Specialty CISSP / CySA+ / CEH CrowdStrike Certifications Datadog Certification Success Measures 24x7 operational and security coverage. 98% SLA compliance. Effective incident and escalation management. Strong team performance and customer satisfaction. Continuous improvement in monitoring, security posture, and operational efficiency.