NOC Analyst - L2

SRM Technologies Pvt.Ltd · Chennai

Source and collection record

Last observed by our collector: 9 October 2026 at 12:35 am IST. This is not a manual review or a confirmation from the employer.

Employer requisition: 664168000023894376

Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.

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Collected role description

NOC Analyst - L2 Role Overview The NOC Analyst L2 provides advanced operational support for network, cloud, security, and infrastructure services. This role is responsible for complex troubleshooting, root cause analysis, problem management, vendor coordination, and mentoring L1 analysts while ensuring high availability of enterprise environments. Key Responsibilities Perform advanced troubleshooting for network, cloud, and security-related incidents. Lead incident resolution for Priority 1 and Priority 2 outages. Datadog monitoring and troubleshooting Aruba wireless, Hands-on experience with Juniper routers, switches, and firewalls, ISP and internet circuit management GitHub, including submitting and reviewing pull requests Conduct detailed Root Cause Analysis (RCA) and Problem Management activities. Support Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), and secure remote access environments. Troubleshoot routing, firewall, VPN, and application connectivity issues. Manage cloud infrastructure incidents across Azure and AWS platforms. Perform change implementations and maintenance activities. Coordinate with OEMs and third-party vendors for issue resolution. Review infrastructure capacity, availability, and performance trends. Mentor L1 analysts and support knowledge management initiatives. Participate in major incident management and operational reviews. Create and maintain technical runbooks and SOPs. Technical Skills Networking Advanced Routing & Switching BGP, OSPF, MPLS SD-WAN Enterprise VPN Technologies WLAN Fundamentals Security & Zscaler Zscaler Internet Access (ZIA) Zscaler Private Access (ZPA) Secure Web Gateway SSL Inspection Traffic Forwarding Proxy Troubleshooting Firewall Technologies SASE Concepts Zero Trust Architecture Cloud Technologies Microsoft Azure AWS Cloud Networking Cloud Security Monitoring IAM & Identity Services Infrastructure Windows Server Administration Linux Administration VMware Virtualization Active Directory DNS/DHCP Services ITSM & Operations Incident Management Problem Management Major Incident Management Change Management Shift & Scheduling 24x7 rotational support On-call participation for critical escalations Planned maintenance and change window support Lead role during major incidents Preferred Certifications ITIL 4 Foundation CCNP Enterprise or Equivalent Microsoft AZ-104 Azure Administrator AWS SysOps Administrator Associate, AWS Security Specialty Highly Preferred Zscaler Certifications Zscaler Certified Administrator (ZCCA-IA) Zscaler Certified Architect (ZCCA) Zscaler Certified Cloud Administrator Zscaler Digital Transformation Administrator Additional Preferred Certifications Palo Alto PCNSA/PCNSE Juniper Fortinet NSE 4+ Cisco CyberOps Professional Microsoft SC-200 Security Operations Analyst