Analyst - Back Office

The Back-Office Analyst will be responsible for supporting operational processes by accurately reviewing, validating, and processing customer accounts and transactions. The role involves handling sensitive financial and customer data across multiple functions and requires strong analytical skills, attention to detail, and strict adherence to compliance standards while working in a structured, office-based environment. The Back-Office Analyst will be responsible for supporting operational processes by accurately reviewing, validating, and processing customer accounts and transactions. The role involves handling sensitive financial and customer data across multiple functions and requires strong analytical skills, attention to detail, and strict adherence to compliance standards while working in a structured, office-based environment. Key Responsibilities: Review, analyze and process customer accounts across multiple workflows Interpret account data, documentation, and case history to determine accurate resolutions Execute transactions such as payment validations, refund processing, and account updates Ensure compliance with client guidelines, regulatory standards, and internal controls Identify discrepancies, risks, or exceptions and escalate appropriately Meet productivity, quality, and SLA targets consistently – high-volume workloads with consistency Participate in and support process/continuous improvement initiatives Adapt to changing business requirements What we are looking for: 0–3 years of experience in back-office operations (telecom, banking, financial services preferred) Practical working experience in Microsoft Excel Experience in payments, refunds, disputes, or account research is an advantage Exposure to process improvement methodologies (Lean, Six Sigma) is a plus Educational Qualifications: Any graduation