Analyst - Fraud

As a Fraud Analyst, you will monitor and investigate customer accounts and transactions to identify payment fraud, account takeover, unauthorized activity, and other risks. You will review flagged transactions, verify activity with customers when needed, and stop confirmed fraud while resolving cases within service-level agreements. You will analyze fraud trends, maintain accurate investigation records, and recommend improvements to fraud controls and processes, balancing loss prevention with a positive customer experience. As a Fraud Analyst, you will monitor and investigate customer accounts and transactions to identify payment fraud, account takeover, unauthorized activity, and other risks. You will review flagged transactions, verify activity with customers when needed, and stop confirmed fraud while resolving cases within service-level agreements. You will analyze fraud trends, maintain accurate investigation records, and recommend improvements to fraud controls and processes, balancing loss prevention with a positive customer experience. Key Responsibilities: Monitor and identify high risk transactions within the business portfolio. Observe customer transactions to identify fraudulent activity such as payment fraud, First/third party fraud, account take over, friendly fraud, theft and similar other risks. Identify fraudulent transactions and cancel them from further processing. Resolve queued transactions within the service level agreements to reduce potential revenue losses. Interact with customers to validate information and to confirm or cancel authorizations. Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts. Ensure confidentiality of all information collected during investigation. Determine existing fraud trends by analyzing accounts and transaction patterns. Identify system improvements to prevent fraudulent activities. Recommend anti-fraud processes for changing transaction patterns and trends. Maintain fraud analysis models, trackers to improve efficiency and effectiveness of company systems. Maintain the performance as per KRA. Undertake other responsibilities as may be assigned/approved by management from time to time. What we are looking for: 1+ year experience in Fraud Investigation is preferrable. Strong analytical skills with the ability to collect, organize, analyse, and disseminate significant amounts of information with attention to detail and accuracy Proficient in MS Office. Educational Qualifications: Bachelor’s Degree in related field like accounting, economics, business management, statistics, etc. Good communication skills, with proficiency in English and to be able to communicate with the US based client directly.