Project Manager

About This Role We’re looking for a Project Manager to lead enterprise-scale project delivery for Xoxoday’s loyalty platform. This role exists to bring structure, governance, and predictable execution to complex customer programs involving multiple stakeholders and workstreams. You’ll operate as a senior individual contributor with a strong Project Manager mindset—owning planning, coordination, and delivery oversight rather than hands-on configuration. You’ll work closely with enterprise customers and internal teams to ensure loyalty programs are delivered reliably across both cloud and on-premise environments. What You’ll Do Enterprise Project Ownership - Own end-to-end project management for enterprise loyalty programs from initiation through closure. - Define project scope, plans, milestones, and dependencies across multiple teams. - Ensure delivery commitments are met through disciplined execution and governance. Stakeholder & Customer Management - Act as the primary project owner for enterprise customers during delivery. - Drive structured communication with customer stakeholders, including regular status updates and alignment discussions. - Manage risks, issues, and escalations to resolution while maintaining customer confidence. Project Management & Delivery Governance - Establish and maintain project governance, reporting, and documentation standards. - Track project health across timelines, scope, risks, and dependencies. - Ensure adherence to agreed delivery processes and quality expectations. Cross-Functional Coordination - Partner closely with Loyalife and Custom Storefront teams to align execution plans. - Coordinate with internal product, engineering, and delivery teams across workstreams. - Enable smooth handoffs and accountability across phases of delivery. Continuous Improvement - Capture delivery learnings and contribute to improving project management practices. - Support standardization of templates, workflows, and reporting mechanisms for enterprise delivery. What We’re Looking For - 3+ years of experience in project management roles, operating in a Project Manager or enterprise delivery context. - Strong experience delivering loyalty platforms for enterprise customers. - Proven track record managing large, multi-stakeholder enterprise programs. - Experience managing software delivery projects across cloud and on-premise deployments. - Ability to manage multiple projects and priorities in parallel. - Strong communication skills with experience working with global clients. - Experience in combination of technology service provider leading client projects Nice to Have - Experience working with global enterprise customers across regions. - Exposure to structured project management frameworks or governance models. What Makes You a Strong Fit - You bring a project management-first mindset with a focus on planning, governance, and execution discipline. - You’ve successfully delivered enterprise loyalty programs and understand their complexity. - You communicate clearly, manage expectations effectively, and handle escalations calmly. - You’re comfortable owning outcomes and driving alignment without direct authority. Why This Role Matters Enterprise loyalty programs are complex, high-visibility initiatives. This role ensures these programs are delivered with structure, predictability, and clarity—directly impacting customer trust, long-term relationships, and platform success. Why Join Us - Lead high-impact enterprise loyalty programs. - Work closely with experienced teams across delivery and product. - Take ownership of complex, visible customer initiatives. - Grow as a senior project management professional in a focused IC role. - Be part of a team that values clarity, accountability, and execution.