Evaluation & Management Coding Team Lead

The E&M Coding Team Lead is responsible for supervising the coding team handling Evaluation & Management (E&M) and related specialities. The role ensures high-quality coding, workflow efficiency, compliance with payer guidelines, and timely delivery of client SLAs. The Team Lead also supports audits, training, performance management, and continuous operational improvements. ‍ Calpion Inc is currently looking for a Evaluation & Management Coding Team Lead organization's growth. ‍ Know More About Us With 28+ years of experience driving digital transformation we are committed to your success. Calpion Giving Corporate social responsibility is in our DNA and we try to help humanity every way we can. Career Work with Calpion to be part of a formidable team dedicated to redefining technology. Team Our team of believers has built digital solutions transforming industries and improving business performances. RCM Revenue cycle management (RCM) is a financial process used by healthcare providers to track patient records, manage claims processes, generate revenue, and manage reimbursement. From registration tasks to final balance payment tasks, RCM provides real-time access to claim management and allows healthcare providers to manage their work in proper channels. ‍ Know More Revenue Cycle Management strategies that are tailored to the unique revenue flow challenges of each practice or lab. Plus, we’re so committed. Medical Billing Let our medical billing professionals support your practice or office with superior, optimized billing processes and procedures that ensure an uninterrupted RCM flow. Medical Coding Our medical coding experts will complete your tasks correctly the first time around, boosting your clean claims percentage. AR & Denial Management We can help you recover 67% of your denials. Plus, we guarantee shorter days in AR so that you get paid faster! Engg. 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We also offer automated bot-driven medical billing services. Our healthcare offering includes a Salesforce platform-based practice management and billing software with automated patient e-statements and a payment portal. Along with being SOC-certified and HIPPA-compliant, we have: Certified experts in deep learning & machine learning to provide intelligent solutions for your business. Helped Fortune 500 companies build custom enterprise-level applications. Provide remote & accurate Auto CAD Drawing, Drafting, 2D &3D modeling, and design services. Strategic partnerships with Microsoft, Amazon, SAP, HP, Worksoft, Microfocus, Tricentis, etc. Partnered with Ui Path to provide RPA solutions. We are headquartered in Dallas with multiple global Centers of Excellence around the industry. ‍ Focus: Healthcare, Logistics, Supply chain, Biotechnology, Hospitality, Manufacturing, and Airlines. ‍ Life at Calpion Inc. Calpion offers a unique work environment that is both thrilling and enriching, fostering personal and professional growth. Our company is a hub of innovation, collaboration, and continuous learning, where we encourage our employees to adopt a positive mindset and strive for excellence. At Calpion, you'll be part of a vibrant team that thrives on creativity and problem-solving. You'll have the chance to work on cutting-edge projects, harnessing the latest technologies and methodologies to deliver intelligent solutions that make a real difference for our clients. Calpion prioritizes the well-being of its employees and fosters a supportive and inclusive culture that promotes work-life balance. If you are enthusiastic about joining a vibrant organization that values your input, Calpion is the ideal place to pursue your career goals. ‍ Job ROLE: E&M Coding Team Lead Department: RCM – Evaluation & Management (E&M) Coding Designation: Team Lead Location: Bengaluru, India Reporting To: Coding Manager / Operations Manager ‍ Job Summary The E&M Coding Team Lead is responsible for supervising the coding team handling Evaluation & Management (E&M) and related specialities. The role ensures high-quality coding, workflow efficiency, compliance with payer guidelines, and timely delivery of client SLAs. The Team Lead also supports audits, training, performance management, and continuous operational improvements. ‍ Key Responsibilities Operational & Team Management Lead and manage a team of E&M coders to achieve daily, weekly, and monthly targets. Allocate work based on volume, complexity, and coder competency levels. Monitor team productivity and quality metrics, and ensure compliance with client SLAs. Conduct daily huddles, share updates, and communicate operational priorities. Ensure timely submission of reports, dashboards, and work queues. Quality & Compliance Review coded charts for accuracy and ensure adherence to CPT, ICD-10-CM, HCPCS, and payer-specific guidelines. Collaborate with the Quality Auditor to identify trends, errors, and root causes. Drive corrective action plans to reduce errors and improve coding accuracy. Ensure all coders follow compliance guidelines and company policies. Training & Development Identify skill gaps and provide coaching, refresher training, and guidance. Assist new coders with onboarding, process training, and evaluation. Maintain team knowledge on regulatory changes, payer updates, and code set revisions. Stakeholder & Client Coordination Serve as a point of contact for internal teams and client counterparts. Participate in client calls, audits, feedback sessions, and performance reviews. Provide timely updates on production, quality issues, and escalations. People Management Drive employee engagement, recognition, and retention initiatives within the team. Conduct performance appraisals, one-on-one discussions, and mentoring sessions. Manage shift schedules, attendance, leave approvals, and backup planning. Process Improvement Identify opportunities to optimise workflows, automate reporting, and eliminate inefficiencies. Lead initiatives to improve coding quality, reduce denials, and enhance productivity. Support operational excellence initiatives and contribute to the standardisation of processes. ‍ Skills & Competencies Required Technical Skills Certified CPC / COC / CIC preferred. Strong knowledge of CPT, ICD-10-CM, HCPCS, NCCI edits, MUE rules, and payer-specific coding guidelines. Expertise in E&M coding (office, inpatient, observation, ED E&M, consults). Familiarity with global billing rules, telehealth coding, and documentation standards. Managerial & Soft Skills Strong leadership and people management abilities. Excellent communication and stakeholder management skills. Analytical thinking and problem-solving skills. Ability to work under pressure and meet tight deadlines. Proficiency in Excel, reporting tools, and workflow management systems. ‍ Experience & Education Bachelor’s Degree or equivalent. CPC or equivalent coding certification mandatory. Total Experience: 7-10 years Relevant experience of 4–6 years of RCM coding experience , with at least 1–2 years in a lead or supervisory role. Prior experience in E&M coding processes is required. ‍ Performance Metrics (KPIs) Coding accuracy (%) Productivity (charts/hour) SLA adherence Denial reduction contribution Team engagement & retention Training effectiveness Client satisfaction ‍ Our Culture & Values At Calpion, we're not just a company—we're a dynamic culture fueled by six core values: Agile, Collaborative, Innovative, Fun, Inclusive, and Passionate. These values drive our every move: Agile: We thrive on change, adapting swiftly to new challenges. Collaborative: Together, we achieve greatness through teamwork and diverse perspectives. Innovative: We push boundaries, constantly exploring new ideas and solutions. Fun: Laughter and camaraderie make our workplace a joyous one. Inclusive: Diversity is our strength, ensuring every voice is heard and valued. Passionate: We approach every task with dedication and enthusiasm. ‍ Join us at Calpion and be part of a culture that's not just about work but innovation, growth, and making an impact. GROW YOUR CAREER WITH US: