Financial Force

Financial Force The right candidate for this role will be a hands-on Financial Force Professional Services Administration specialist with background in process methodologies, functional analysis, detailed use case documentation and both Financial Force and Salesforce product knowledge/technology including the latest Lightning technologies. The candidate will be responsible to work closely with business on requirement analysis to extend/enhance the Financial Force platform in alignment with business strategy, maintain functional specifications, collaborate with development and QA teams to support Salesforce implementations. requirement analysis to extend/enhance the Financial Force platform in alignment with business strategy, maintain functional specifications, collaborate with development and QA teams to support Salesforce implementations. Sounds exciting? Please read the job criteria below and drop us an email at joinus@tudip.com OR create an account at our Recruitment Portal to get started. Roles & Responsibilities Act as the voice of the customer in all programs and efforts to ensure customer focus at all levels Proactively communicate and collaborate with key business stakeholders to develop and enhance relationships Serve as the primary point of contact for Financial Force PSA system, and perform functional and second-level technical support as needed Partner with cross functional teams (business, IT and project) to produce requirements and design for business capabilities that align to Red Hat’s services business and technology strategies Identify and understand the interaction between data and operational processes in order to provide insights for improvement and solutions to complex problems Create and maintain documentation of key artifacts, processes and system functionality/tools using Agile Scrum methodologies Design, create and implement software modifications, enhancements, and integrate new applications to client’s existing Financial Force PSA platform Create technical requirements for developers and provide suggestions during the development stage that meet the customer”s business needs Communicate the associated business impacts of system and data changes to stakeholders Participate in the analysis, testing and deployment of changes to Financial Force PSA as well as third party integrated systems Assist business analysts in the creation of scripts to be utilized during user acceptance testing (UAT) process Work with the internal training organization to ensure new functionality is clearly documented and is reflected accurately in training materials Successfully initiate, plan, implement, and close all project deliverables as committed Monitor new Financial Force PSA release features/functionality and provide recommendations for process improvements. Advise on the suitability and adaptability to the existing client”s Financial Force PSA implementation Job Requirements/Qualifications Strong interpersonal and collaboration skills. Excellent written, verbal communication and presentation skills Consulting experience or working with consulting organization highly desirable Hands on experience in large, global implementations using Financial Force or Sales Force in one or more of the following areas: Sales Force Sales Cloud, Sales Force Service Cloud, Financial Force PSA, Sales Force Communities, Sales Force Custom Cloud 3+ years of Salesforce or Financial Force configuration and administration experience 5+ years in a business systems analyst or equivalent role working with complex application development projects Experience working in an IT Agile team Bachelor”s degree in information systems or similar, or equivalent business experience Financial Force and Salesforce Administrator Certification are preferred