Senior Technical Application Specialist

Lloyds Technology Centre · Hyderabad

Source and collection record

Last observed by our collector: 9 October 2026 at 12:37 am IST. This is not a manual review or a confirmation from the employer.

Employer requisition: 164769

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Collected role description

Job Description Summary As a Senior Service Specialist, you will be the go-to expert for complex service issues and escalations. They lead training sessions, contribute to service strategy, and manage high-priority service issues. This role emphasises strategic thinking, process improvement, and cross-functional collaboration to elevate overall service quality. Job Description Tracks budgets and brings variances to the attention of senior colleagues while working within established budgeting systems. Personally meets customer needs related to standard products and services and/or supervises a team of customer advisors. Delivers prescribed outcomes by working as directed within established data management systems and procedures. Grows own capabilities by pursuing and investing in personal development opportunities and develops the capabilities of direct reports by working within existing development framework; provides specialised training or coaching in area of expertise to others throughout the organisation. Identifies shortcomings and suggests improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management programme with guidance from a project/programme manager. Identifies shortcomings in current compliance processes, systems and procedures; develops ad hoc solutions to immediate problems within assigned unit and/or discipline. Delivers prescribed outcomes for area of responsibility by working within established knowledge management systems. Makes sure that a portfolio of suppliers are delivering required levels of service while reporting to senior colleagues. Identifies and evaluates complex expertise-led solutions against a range of criteria to find the ones that best meet business needs. Delivers outcomes by managing others and working within established systems. Analyses customer needs and defines and delivers prescribed products by performing designated development/engineering activities using established systems. Develops and/or delivers elements of a strategic planning system with guidance from senior colleagues. We're Lloyds Technology Centre*, a tech and data company located in Hyderabad, India. We're part of Lloyds Banking Group, a leading provider of financial services in the UK and the UK's largest digital bank, with more than 27 million customers. We're changing financial services, and we want you to join us. With market-leading people practices and great opportunities for career and skills growth, we are committed to creating an exceptional colleague experience that is welcoming for all. Join us! *Lloyds Technology Centre does not offer financial services in India. Should you wish to contact us for any reason, please email us at: indiarecruitment@lloydsbanking.com For more Flexible Working Options please use the free text search, e.g. job sharing, variable hours, to identify relevant matches.