Renewals Specialist

Sales Renewals, CRM JOB DESCRIPTION Position/Title: Renewals Specialist Department: Customer Operations Location: Remote Shifts (if any)02:00pm – 11:00pm ISTThis role is part of Fortra India Glo... Qualification Graduate Open Job Description About Us Aeries Technology is a Nasdaq listed global professional services and consulting partner, headquartered in Mumbai, India, with centers in the USA, Mexico, Singapore, and Dubai. We provide mid-size technology companies with the right mix of deep vertical specialty, functional expertise, and the right systems & solutions to scale, optimize and transform their business operations with unique customized engagement models. Aeries is Great Place to Work certified by GPTW India, reflecting our commitment to fostering a positive and inclusive workplace culture for our employees. Read about us at https://aeriestechnology.com About Business Unit Fortra provides advanced offensive and defensive security solutions that deliver comprehensive protection across the cyber kill chain. With complete visibility across the attack chain, access to threat intelligence spanning the globe, and flexible solution delivery, Fortra customers can anticipate criminal behavior and strengthen their defenses in real time. Break the chain at fortra.com. Roles and Responsibility JOB DESCRIPTION Position/Title: Renewals Specialist Department: Customer Operations Location: Remote Shifts (if any) 02 :00pm – 11:00pm IST This role is part of Fortra India Global Capability Center (GCC), where you will work as an integrated member of their global team, employed through Aeries, contributing directly to Fortra’s mission and growth. THE TOP 5 REASONS TO JOIN FORTRA Fortra India GCC: In 2025, Fortra set up its Global Capability Center (GCC) powered by Aeries to expand its footprint in India. About Fortra Fortra provides advanced offensive and defensive security solutions that deliver comprehensive protection across the cyber kill chain. With complete visibility across the attack chain, access to threat intelligence spanning the globe, and flexible solution delivery, Fortra customers can anticipate criminal behavior and strengthen their defenses in real time. Break the chain at fortra.com. Read about us at: https://www.fortra.com/ About Aeries Aeries Technology is a global leader in GCC solutions, headquartered in Mumbai, India, with centers in USA, Mexico, and Singapore. Leveraging advanced technologies like AI and automation, Aeries provides tailored engagement models designed to deliver value creation solutions for Private Equity firms and their Portfolio Companies. One such model is this GCC that has been “Purpose Built” for our partner – Fortra . Aeries Technology’s approach to staffing and developing its workforce has earned it the Great Place to Work Certification two years in a row. Read about us at: https://aeriestechnology.com/careers/ Here’s What You’ll Do Manage the renewal process, from quoting, internal approvals, through to ensuring the Order is processed correctly. Proactively reach out to customers a minimum of 90 days prior to renewal date. Target renewal proposals for both end users and partners being submitted a minimum of 30 days advance of expiration. Resolve issues related to order processing, and license expirations. Weekly forecast to Senior Customer Operations Manager on bookings and losses. Negotiate special pricing and validate at point of order. Maintain accurate data in CRM such as customer licensing & contact details, correct pricing, and special agreements. Assist customers with requests related to licensing, renewal maintenance, and invoicing. Including guidance on documentation required for renewal e.g. indemnities, terms and conditions of support. Responsible for managing the at-risk process for your customers, by handling any requests to cancel renewal maintenance/subscriptions. Coordinate with necessary departments to identify opportunities to save the renewal, help drive retention and resolve customer issues. Assist Accounts Receivable Specialists when needed in chasing outstanding invoices to collect overdue payments. Contact customers at various points during their term to provide customer service, identify opportunities for additional products or services, and ensure overall customer satisfaction. Assist with Export license requests when necessary. Perform additional duties and projects as assigned by management. Here’s What You’ll Bring To The Table Four-year degree preferred; minimum one year customer service experience or equivalent education and experience Minimum of one year experience in Microsoft Word and Excel required Must be able to manage and prioritize multiple tasks Detail oriented, self-motivated, resourceful, and reliable Excellent verbal and written communication skills Quick learner Pleasant disposition with a customer service focus Ability to work with minimal supervision Physical Requirements Keyboarding of 80% per day Primarily phone and computer work WATCH OUR VIDEOS TO KNOW MORE ABOUT US! 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