Assistant Operation Manager

Vserve Ebusiness Solutions · Coimbatore

Source and collection record

Last observed by our collector: 9 October 2026 at 12:39 am IST. This is not a manual review or a confirmation from the employer.

Employer requisition: 561596000069122065

Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.

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Collected role description

Job Description – Assistant Manager – Operations Experience: 5–8 years of experience in operations, preferably within the BPO sector, with strong exposure to end-to-end operational activities. Location: Coimbatore | Work from Office Key Responsibilities Manage end-to-end operational activities, including daily workflow management, resource allocation, and process execution. Lead and supervise teams to achieve productivity, quality, and SLA targets. Monitor operational performance, KPIs, TAT, and process efficiency. Handle client coordination, escalations, and stakeholder management. Prepare MIS reports and provide regular performance updates to management. Ensure adherence to SOPs, quality standards, and company policies. Identify operational gaps and implement process improvement initiatives. Manage workforce planning, team performance, and employee development. Ensure smooth execution of all operational activities from process initiation to completion. Required Skills Strong knowledge of end-to-end operations and team management. Experience in process management, client handling, MIS reporting, and KPI monitoring. Excellent communication, analytical, and problem-solving skills. Proficiency in MS Excel and operational reporting tools. Requirements BPO Operations, End-to-End Operations, Team Management, Process Management, KPI, SLA, MIS Reporting, Client Handling

Collected experience requirement

5 years