CSR

Vserve Ebusiness Solutions · Coimbatore

Source and collection record

Last observed by our collector: 9 October 2026 at 12:39 am IST. This is not a manual review or a confirmation from the employer.

Employer requisition: 561596000068392435

Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.

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Collected role description

Job : CSR Shift : Night shift Location : Coimbatore Responsibilities: • Utilize SAP transaction codes / CRM to process orders / requests accurately and efficiently. • Enter and update customer orders in the SAP system via phone and email requests, ensuring timely and accurate data entry through necessary communication. • Monitor order shipments using ADSI software and carrier websites. • Manage document requests including invoices, credits, debits, packing slips, order confirmations, and proof of delivery. • Provide customers and sales representatives with an update on orders, quotes, returns, product audits, credit, and invoice rebill statuses. • Inform customers and sales representatives about the progress of open items such as quote and order processing, product audits, and line routes. • Supply customers and sales representatives with essential account balance details regarding invoices awaiting payment. • Handle credit and debit memo requests per departmental policies. • Assist in resolving transactional discrepancies and addressing customer complaints to achieve resolution. • Recognize minor discrepancies in shipment delivery dates, product pricing, and quantities, and research to furnish proof of delivery upon request. • Respond to typical product inquiries as the initial point of contact. May be tasked with handling customer credit card payments. • Manage and resolve at least 40 Emails / calls daily within an inbound call center setting, engaging with sales representatives, customers and various internal departments. • Attend and actively participate in departmental training sessions and communication meetings. • Promptly brings concerns and intricate issues to the attention of the leadership team. • Sustain consistent performance levels in adherence to established KPIs concerning phone and system usage, while also upholding the quality of work to acceptable standards. • Make required updates in SAP or the CRM Portal as per the process and its guidelines. Requirements SAP, CSR, Supply chain,Order management