Senior Associate

Job Title: Senior Associate Experience: 2 to 4 years Industry: Freight Forwarding Location: Chennai Shift : Day and Night Shift About us : Newage Software ( www.newage-global.com) is well-known for its freight forwarding software and digitized back-office services, which fulfil the ever-changing needs of freight forwarding and logistics industries. Our end-to-end freight forwarding SaaS-based ERP software and digitized back-office services improve operational effectiveness, avoid cost leakage, and provide actionable insights to customers. Our digitized services are based on leading technologies and automation functionality, which work well for all types of companies like small, medium, and large businesses for their sales, finance, accounting, documentation, and customer operations. Newage has been serving customers worldwide for over 18 years and has become the foremost choice in the freight forwarding and logistics industry. Key Accountabilities: • Shipping Documentation: Handle end-to-end shipping import/export documentation back-office process. • Ensure compliance with relevant regulations and standards. • Coordinate with shipping lines and other stakeholders. • Mailbox Management: Manage and oversee assigned mailboxes. • Provide timely responses to email queries. • Client Coordination: Maintain current knowledge of client scope requirements and processes. • Assist in resolving processing issues or customer escalations as they arise. • Provide regular updates to clients on shipment status and other relevant information. Required Qualifications: • Education: Any bachelor's degree, preferably in Logistics or Supply Chain Management. • Experience: 2 to 4 years of relevant experience in freight forwarding, with a focus on export and import shipping documentation and operations. Good knowledge of shipping and logistics concepts, good communication skills, proficiency in email writing. Ability to handle multiple tasks and work under pressure. ‍