Design Manager

Design Manager | Lead Interior Design Teams Are you a design leader who thrives on driving performance, mentoring teams, and delivering exceptional customer experiences? We’re looking for a Design Manager to lead a team of designers at our showroom. This is a high-impact leadership role where design excellence meets revenue ownership, requiring strong team leadership, customer management, and project funnel oversight to ensure predictable business outcomes. What You’ll Own ● Lead, coach, and mentor a team of Architects & Interior Designers. ● Manage the project funnel effectively, ensuring smooth movement of projects from order booking through to production readiness. ● Co-own designer conversion metrics with the Sales Manager. ● Ensure a consistent 9+/10 NPS (Net Promoter Score) through exceptional customer experience. ● Handle key customer interactions and escalations, ensuring premium engagement and smooth decision-making throughout the project journey. ● Drive predictability in collections and projects pushed to production. ● Ensure seamless and premium customer experience across all project stages. ● Hire, develop, and nurture top design talent. ● Coordinate with internal teams (production, operations, and installation) for seamless project execution. What We’re Looking For ● 3-5 year Diploma/Degree in Interior Design or Architecture. ● 5+ years of experience in interior design. ● Mandatory experience in leading and managing design teams. ● Strong design acumen with a sales orientation. ● Strong understanding of project pipeline / funnel management and revenue predictability. ● Exceptional communication and stakeholder management skills. ● Ability to manage high-value customers, handle escalations, influence decisions, and drive conversions. ● Experience building, mentoring, and scaling design teams is a strong advantage.