Senior QA Engineer - Web & Mobile

Role Overview : We are looking for a Senior QA Automation Engineer with a minimum of 7 years of software testing experience, including strong hands-on automation across web (Playwright) and mobile (Appium) platforms. The ideal candidate owns automation frameworks end to end, brings a strong testing-fundamentals background, and can independently drive quality strategy across product releases while mentoring the wider QA team. Key Responsibilities : Test Planning & Design • Understand project requirements and develop detailed test plans, test cases, test scenarios, and the corresponding automation strategy. • Participate in requirement analysis, design discussions, and review meetings to provide input on testability, risk, and automation feasibility. • Decide what belongs in automation vs. manual/exploratory testing and define the regression scope for each release. Automation Framework Ownership • Design, build, and maintain scalable automation frameworks using Playwright (TypeScript/JavaScript) for web and Appium for Android/iOS. • Establish and enforce framework conventions - page/domain helpers, fixtures, test data builders, reusable utilities - so the suite stays maintainable as it grows. • Integrate automated suites into CI/CD pipelines (Jenkins / Bitbucket Pipelines / GitHub Actions) with scheduled runs, parallel execution, and actionable reporting. • Own suite health: investigate and eliminate flaky tests, reduce execution time, and keep pass-rate signal trustworthy. • Execute and maintain runs on real devices and cross-browser grids (e.g. BrowserStack / Sauce Labs / device farms). Test Execution • Perform functional, integration, system, regression, and API testing on web and mobile applications. • Execute both manual and automated test cases; convert high-value repeatable manual cases into automated coverage. • Validate backend behaviour through API testing (REST) and SQL database checks. Defect Management • Work closely with developers to reproduce, analyze, and resolve issues; drive them to closure. • Distinguish genuine product defects from test/environment issues before raising them never mask a real bug by adjusting a test. • Maintain clear, reproducible documentation of bugs, test results, and root-cause findings. Reporting & Communication • Prepare test reports summarizing test activities, automation coverage, outcomes, and quality metrics. • Communicate test progress, release readiness, risks, and results to stakeholders and leadership. • Publish periodic quality dashboards (coverage, defect trends, automation pass rate, execution time). Collaboration & Mentoring • Collaborate with cross-functional teams including developers, product managers, and business analysts to ensure software quality. • Review automation code written by other QA engineers and enforce coding and design standards. • Mentor junior and mid-level QA engineers on automation practices, debugging techniques, and testing fundamentals. Required Skills Automation • 4+ years of hands-on automation experience, with strong command of Playwright for web UI automation. • Hands-on experience with Appium for native/hybrid mobile app automation on Android and iOS. • Proficiency in TypeScript / JavaScript (or strong equivalent OOP language experience with willingness to work in TypeScript). • Has built an automation framework from the ground up, not only added scripts to one that already existed. • Experience with API test automation and response/schema validation. • Working knowledge of Git and branching workflows; comfortable raising and reviewing pull requests. Testing Techniques • Expert in test case design, test execution, and defect reporting. • Strong understanding of the software development life cycle (SDLC) and software testing life cycle (STLC). • Solid grasp of test design techniques - boundary value analysis, equivalence partitioning, decision tables, risk-based testing. Tools & Technologies • Bug tracking tools such as JIRA, Bugzilla, or similar. • Test management tools such as TestRail, Zephyr, BrowserStack Test Management, or similar. • CI/CD tooling - Jenkins, Bitbucket Pipelines, GitHub Actions, or similar. • Cloud device/browser labs such as BrowserStack or Sauce Labs. Domain Knowledge • Proven experience testing both web and mobile applications. • Good working knowledge of SQL for database testing and data validation. • Familiarity with performance or security testing basics is an added advantage. Good to Have • Experience introducing contract testing, service virtualisation, or API mocking to de-risk dependent services. • Performance testing experience with JMeter, k6, or Gatling, and the ability to interpret results. • Security testing basics - OWASP Top 10 awareness, and use of tools such as OWASP ZAP or Burp Suite. • Experience with visual regression and accessibility automation (Percy, axe-core, Lighthouse). • Docker/Kubernetes familiarity for containerised test execution. • Experience defining and tracking quality KPIs - escaped-defect rate, automation ROI, mean time to triage. • Test data management strategy at scale - seeding, masking, and environment isolation. • Experience defining a shift-left or in-sprint automation model and getting a team to adopt it. • Exposure to observability tooling (Grafana, Datadog, Sentry) for correlating test failures with system behaviour. • Experience applying AI-assisted tooling to test generation, failure triage, or code review, with judgement about where it should not be trusted. Soft Skills • Excellent analytical and problem-solving skills; able to root-cause an issue rather than report only the symptom. • Strong attention to detail and commitment to delivering high-quality results. • Good communication and interpersonal skills; able to present quality status confidently to stakeholders. • Ownership mindset - takes responsibility for release quality end to end. Collaboration and communication : Proactive monitoring and collaboration with team members and internal departments are necessary to guarantee seamless operations at the Centre. How the role Interact with other teams or Individuals : Ensure effective communication and coordination between different cross functional teams to align the technology function with overall business goals.