E-commerce Application Support & Rollout Engineer

Remunance Services Pvt. Ltd. · Pune

Source and collection record

Last observed by our collector: 9 October 2026 at 12:42 am IST. This is not a manual review or a confirmation from the employer.

Employer requisition: 2afbd5b2-a8d3-4ba7-be9b-59c3650ebec9

Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.

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Collected role description

Experience required: 2-6 years Key Responsibilities : Incident Handling: Monitor, triage, investigate, and resolve incoming e-commerce incidents and support requests; take ownership of Level 1 & Level 2 issues, including smaller code or configuration fixes where appropriate. Technical Troubleshooting & Fixes: Troubleshoot PHP/Symfony applications, front-end issues, integrations, configuration, and product/content-related problems. Escalation Workflow: Escalate complex issues to the appropriate development team, contractor, or platform specialist with clear reproduction steps, technical findings, and supporting information. Testing & Validation: Reproduce bugs, perform root cause analysis, validate fixes, and conduct functional and regression testing during releases. Webstore Rollouts: Support international webstore launches, including content validation, storefront testing, technical readiness checks, go-live coordination, and post-launch stabilization. Documentation & Improvement: Maintain structured ticket records and technical documentation, contribute to the internal knowledge base, and identify recurring issues and sustainable improvements. Communication & Collaboration: Provide clear and timely updates and work closely with global e-commerce, development, marketing, IT, contractors, and regional teams. Requirements 2+ years of experience in web development, application support, technical support, or e-commerce environments. Strong practical knowledge of PHP and Symfony, with the ability to read, debug, troubleshoot, and implement fixes in an existing production codebase. Experience with e-commerce platforms such as Magento / Adobe Commerce, OroCommerce, Shopify Plus, or similar. Working knowledge of HTML, CSS, and JavaScript for front-end troubleshooting. Understanding of UX/UI principles and responsive web design. Experience with bug reproduction, root cause analysis, testing, and regression validation. Practical knowledge of REST APIs, Git, SQL, and Linux. Experience troubleshooting integrations between e-commerce, ERP, PIM, CRM, or other business systems. Strong analytical, troubleshooting, organizational, and problem-solving skills. Fluent written and spoken English, with the ability to work effectively across international teams and time zones. Structured, detail-oriented, and comfortable taking ownership of issues through resolution and closure. Additional expertise and qualifications Experience with OroCommerce, Magento, Pimcore, WordPress, or other CMS/PIM platforms. Knowledge of GraphQL and CI/CD workflows. Experience with ticketing or issue-tracking tools such as Jira, Zendesk, ServiceNow, or similar.

Collected experience requirement

2-6 years