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Assistant Resident Manager/Resident Manager (Bangalore & Pune)

Housr · Bangalore

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Last observed by our collector: . This is not a manual review or a confirmation from the employer.

Employer requisition: 4

Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.

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Collected role description

Oversee customer service & support processes and organize them to enhance customer satisfaction. Supervise staff from different direct/indirect departments and provide constructive feedback. Ensure that the company runs with legality and conformity to established regulations. Help to create a friendly team environment, providing support to colleagues & residents. Act as a role model for the team; setting and promoting a high level of service standards. Drive efficiencies for reactive and planned business. Manage the shift supervisor/s in scheduling the overall teams working activities. Vendor management and SLAs. Plan and organize effectively, with excellent attention to detail and problem-solving skills. Effectively engage with customers, colleagues and team members alike. Ensuring that security and safety regulations are met. Managing the overall P&L and sales for the property

Collected minimum qualification

Minimum 1-4 years of experience in a five-star hotel or Co-living setup. Must be good at handling customer issues. Should have handled operations, including maintenance, cleanliness and efficiency. He/she should have excellent communication skills. Graduate with a bachelor degree. Preference would be given to someone with a bachelor’s degree in Hotel Management

Collected preferred qualification

Candidate has to be ready to stay at the property. Accommodation and food will be provided by Housr

Collected experience requirement

1-4 years