Senior Analyst - APM & IT Service Management

<strong class="jdheading"></strong><br><br><p style="margin: 0px;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><strong>ADVANCE YOUR CAREER. ADVANCE THE WORLD. </strong></span></p><p style="margin: 0px;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">At AMD, we believe technology has the power to solve the world’s most important challenges. From advancing healthcare and scientific discovery to powering AI and the technologies people rely on every day, innovation at AMD is shaping the future. </span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Whether you’re designing next-gen processors, enabling AI breakthroughs, or bringing leading edge products to market, every role at AMD contributes to something bigger — technology that moves the world forward. Join us and, together, we’ll advance your career.</span></p> <br><strong class="jdheading"></strong><br><br><p style="margin: 0px;"><strong><span style="font-size: 12pt;">Senior Analyst - APM & IT Service Management </span></strong></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-size: 12pt;">AMD is seeking an experienced Senior IT Analyst to drive <strong>end-to-end governance of business applications, IT services, and related operational processes</strong> across the organization. This role extends beyond Application Portfolio Management (APM) to include <strong>broader IT Service Management responsibilities (e.g., Change Management, IT Asset Management)</strong> and <strong>AI-enabled operational improvements</strong>.</span></p><p style="margin: 0px;"> </p><p style="margin-bottom: 0in;"><span style="font-size: 12pt; color: black;">The role requires strong ownership in ensuring <strong>data accuracy, lifecycle governance, and compliance</strong>, while proactively identifying opportunities to <strong>leverage automation and AI-driven capabilities</strong> aligned with AMD’s enterprise AI strategy.</span></p><p style="margin-bottom: 0in;"><span style="font-size: 12.0pt; color: black;"> </span></p><p style="margin-bottom: 0in;"><strong><span style="font-size: 12.0pt; color: black;">KEY RESPONSIBILITIES:</span></strong><span style="font-size: 12.0pt; color: black;"> </span></p><p style="margin-bottom: 0in;"><span style="font-size: 12.0pt; color: black;"> </span></p><p style="margin-bottom: 0in;"><strong><span style="font-size: 12.0pt;">Application & Service Governance (Core APM Scope)</span></strong></p><ul style="margin-top: 0in;"><li style="margin-bottom: 0in;"><span style="font-size: 12.0pt;">Manage the <strong>Application Portfolio Management (APM) platform in ServiceNow</strong>, including oversight of APM support and day-to-day operations </span></li><li style="margin-bottom: 0in;"><span style="font-size: 12.0pt;">Maintain and govern the <strong>inventory of business applications, business and technical services, and service offerings</strong>, ensuring accuracy, completeness, and compliance across all records </span></li><li style="margin-bottom: 0in;"><span style="font-size: 12.0pt;">Oversee <strong>end-to-end lifecycle management</strong> of applications, including onboarding, updates, ownership changes, and decommissioning</span></li><li style="margin-bottom: 0in;"><span style="font-size: 12.0pt;">Initiate and drive <strong>periodic reviews of Business Applications, Services, and Server Mappings</strong> to ensure data integrity, audit readiness, and correct relationships </span></li><li style="margin-bottom: 0in;"><span style="font-size: 12.0pt;">Act as <strong>governance approver</strong> for Business Application, Business/Technical Service, Service Offering, and Application Service (Register) requests, ensuring adherence to standards </span></li><li style="margin-bottom: 0in;"><span style="font-size: 12.0pt;">Engage with requestors and existing IT Owners to <strong>determine the appropriate structure, classification, and capture of applications and related services</strong> </span></li><li style="margin-bottom: 0in;"><span style="font-size: 12.0pt;">Apply <strong>working knowledge of IT organizational structure, enterprise architecture, and service relationships</strong> to ensure correct ownership alignment and modeling </span></li><li style="margin-bottom: 0in;"><span style="font-size: 12.0pt;">Proactively monitor <strong>organizational changes (e.g., role transitions, terminations)</strong> and drive timely reassignment of application and service ownership </span></li><li style="margin-bottom: 0in;"><span style="font-size: 12.0pt;">Manage the <strong>portfolio of APM-related service requests</strong>, ensuring timely processing, quality review, and driving <strong>self-service and process efficiency improvements where appropriate</strong></span></li></ul><p style="margin-bottom: 0in;"><span style="font-size: 12.0pt; color: black;"> </span></p><p style="margin-bottom: 0in;"><strong><span style="font-size: 12.0pt; color: black;">Broader IT Service Management Responsibilities</span></strong></p><ul style="margin-top: 0in;"><li style="color: black; margin-bottom: 0in;"><span style="font-size: 12.0pt;">Support governance and process execution across ITSM domains including <strong>Change Management and IT Asset Management</strong></span></li><li style="color: black; margin-bottom: 0in;"><span style="font-size: 12.0pt;">Ensure <strong>proper tracking, accountability, and lifecycle visibility</strong> of assets and services across systems of record</span></li><li style="color: black; margin-bottom: 0in;"><span style="font-size: 12.0pt;">Drive <strong>process simplification, standardization, governance adherence, and audit readiness</strong> across IT operational workflows</span></li><li style="color: black; margin-bottom: 0in;"><span style="font-size: 12.0pt;">Identify and implement improvements to <strong>streamline approvals, reduce manual effort, and improve process efficiency</strong> <br><br></span></li></ul><p style="margin-bottom: 0in;"><strong><span style="font-size: 12.0pt; color: black;">AI & Automation Enablement (Key Differentiator)</span></strong></p><ul style="margin-top: 0in;"><li style="color: black; margin-bottom: 0in;"><span style="font-size: 12.0pt;">Identify and drive opportunities to <strong>leverage AI and automation</strong> to enhance APM and ITSM processes (e.g., workflow automation, data insights, intelligent recommendations)</span></li><li style="color: black; margin-bottom: 0in;"><span style="font-size: 12.0pt;">Support development of <strong>AI-ready data foundations</strong> by improving data quality, structure, and completeness across applications and service records</span></li><li style="color: black; margin-bottom: 0in;"><span style="font-size: 12.0pt;">Promote an <strong>AI-first mindset</strong>, enabling data-driven decision-making across application governance, change risk, and asset lifecycle management</span></li><li style="color: black; margin-bottom: 0in;"><span style="font-size: 12.0pt;">Partner with cross-functional teams to align with <strong>AMD’s enterprise AI strategy and initiatives</strong></span></li></ul><p style="margin-bottom: 0in;"><span style="font-size: 12.0pt; color: black;"> </span></p><p style="margin-bottom: 0in;"><strong><span style="font-size: 12.0pt; color: black;">Stakeholder & Operational Leadership</span></strong></p><ul style="margin-top: 0in;"><li style="color: black; margin-bottom: 0in;"><span style="font-size: 12.0pt;">Engage cross-functionally with Business, IT Business Partners, and Operations teams to <strong>drive governance alignment and accountability</strong></span></li><li style="color: black; margin-bottom: 0in;"><span style="font-size: 12.0pt;">Manage APM and related service request queues to ensure <strong>timeliness, quality, and clear communication</strong></span></li><li style="color: black; margin-bottom: 0in;"><span style="font-size: 12.0pt;">Proactively identify and address <strong>ownership gaps due to organizational changes or role transitions</strong> </span></li><li style="color: black; margin-bottom: 0in;"><span style="font-size: 12.0pt;">Support initiatives that enhance <strong>governance maturity, operational efficiency, and service transparency</strong></span> </li></ul><p style="margin-bottom: 0in;"><span style="font-size: 12.0pt; color: black;"> </span></p><p style="margin-bottom: 0in;"><strong><span style="font-size: 12.0pt; color: black;">PREFERRED EXPERIENCE:</span></strong><span style="font-size: 12.0pt; color: black;"> </span><span style="font-size: 12.0pt; color: black;"> </span></p><ul><li><span style="font-size: 10.5pt; font-family: 'Segoe UI',sans-serif;">5 to 10 years of experience in <strong><span style="font-family: 'Segoe UI',sans-serif;">ITSM with focus in Applications Portfolio Management and or Governance roles</span></strong> (APM, Change Management, IT Asset Management) </span></li><li>Strong proficiency in <strong>ServiceNow</strong> and enterprise IT service management (ITSM) processes, including Change, Request, and Asset Management.</li><li><span style="font-size: 10.5pt; font-family: 'Segoe UI',sans-serif;">Experience managing <strong><span style="font-family: 'Segoe UI',sans-serif;">application portfolios, IT changes, service governance, or asset lifecycle processes</span></strong> </span></li><li><span style="font-size: 10.5pt; font-family: 'Segoe UI',sans-serif;">Exposure to <strong><span style="font-family: 'Segoe UI',sans-serif;">automation, analytics, or AI-driven process improvements</span></strong> (e.g., Power BI, scripting, AI tools) </span></li><li><span style="font-size: 10.5pt; font-family: 'Segoe UI',sans-serif;">Strong analytical, organizational, and stakeholder management skills </span></li><li><span style="font-size: 10.5pt; font-family: 'Segoe UI',sans-serif;">Ability to operate effectively in a <strong><span style="font-family: 'Segoe UI',sans-serif;">global, cross-functional environment</span></strong></span></li></ul><p style="margin-bottom: 0in;"><span style="font-size: 12.0pt; color: black;"> </span></p><p style="margin-bottom: 0in;"><strong><span style="font-size: 12.0pt; color: black;">ACADEMIC CREDENTIALS:</span></strong></p><ul style="margin-top: 0in;"><li style="color: black; margin-bottom: 0in;"><span style="font-size: 12.0pt;">Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, or related field (or equivalent experience)</span></li></ul><p style="color: black;margin-bottom: 0in;"> </p><p style="color: black;margin-bottom: 0in;"><span style="font-size: 12.0pt;">#L1-RG2</span></p><p style="margin: 0px;"> </p> <br><strong class="jdheading"></strong><br><br><p style="margin: 0px;"><span style="font-size: 12pt;"><em><span style="font-family: 'Arial',sans-serif; color: black;">Benefits offered are described: </span></em><span style="font-family: 'Arial',sans-serif; color: black;"><a href="https://www.amd.com/en/corporate/careers/benefits.html" target="_blank" rel="noopener">AMD benefits at a glance</a>.</span></span></p><p style="margin: 0px;"><span style="color: black; font-size: 12pt;"> </span></p><p style="margin: 0px;"><span style="font-size: 12pt;"><em><span style="font-family: 'Arial',sans-serif; color: black;">AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.</span></em></span></p><p style="margin: 0px;"><span style="color: black; font-size: 12pt;"> </span></p><p style="margin: 0px;"><span style="font-size: 12pt;"><em><span style="font-family: 'Arial',sans-serif; color: black;">AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD’s “Responsible AI Policy” is available <a href="https://www.amd.com/en/legal/responsible-ai-use-policy.html" target="_blank" rel="noopener">here.</a></span></em></span></p><p style="margin: 0px;"><span style="font-size: 12pt;"><em><span style="font-family: 'Arial',sans-serif; color: black;"> </span></em></span></p><p style="margin: 0px;"><span style="font-size: 12pt;"><em><span style="font-family: 'Arial',sans-serif; color: black;">This posting is for an existing vacancy.</span></em></span></p>