Associate Manager, Lending Operations

Job Description: About the Role As a core member of the Lending Operations team, the incumbent will be involved in setting up strong operational processes and driving automation right from scratch. This role requires strong stakeholder management skills, a knack for granular details, and the ability to understand complex systems.Key Responsibilities Process Setup & Optimization: Set up processes to track, manage, and optimize the end-to-end loan lifecycle, including origination, disbursement, repayments, and collections.Efficiency Improvement: Identify system-level opportunities to improve the repayment and collections processes to increase overall efficiency Cross-Functional Strategy: Collaborate with cross-functional teams to implement strategies focused on improving conversion rates and user experience.Compliance & Control: Review, interpret, and implement regulatory guidelines applicable to the Lending Business. Develop an end-to-end Reconciliation Control process for Lending Operations.Customer Support & SOPs: Develop and implement feedback mechanisms to continuously improve customer support processes. Set up Standard Operating Procedures (SOPs) for customer-faced issues in coordination with the Customer Support team.Reporting & Streamlining: Responsible for the management of business reporting and any ad-hoc reporting required. Identify issues and lead process streamlining as required. QUALIFICATIONS: Required Qualifications EDUCATION: Preferably B.Tech from a Tier-1 institution OR MBA from a Tier-1/Tier-2 institution Experience: 2-3 years of Operations background.Skills: Strong logical and problem-solving skills.Abilities: Proven ability to evaluate, streamline, and set up scalable processes for the business.Preferred Skills* Prior experience in the lending vertical operations is preferred. * Ability to thrive at building relationships, influencing cross-functional teams, and collaborating with leadership on strategic execution of key projects. * Agile, highly collaborative approach with impressive communication skills. Additional Information: Phone Pe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. Phone Pe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form. Read more about Phone Pe on our blog.Life at Phone Pe Phone Pe in the news Job Description About the Role As a core member of the Lending Operations team, the incumbent will be involved in setting up strong operational processes and driving automation right from scratch. This role requires strong stakeholder management skills, a knack for granular details, and the ability to understand complex systems. Key Responsibilities Process Setup & Optimization: Set up processes to track, manage, and optimize the end-to-end loan lifecycle, including origination, disbursement, repayments, and collections. Efficiency Improvement: Identify system-level opportunities to improve the repayment and collections processes to increase overall efficiency Cross-Functional Strategy: Collaborate with cross-functional teams to implement strategies focused on improving conversion rates and user experience. Compliance & Control: Review, interpret, and implement regulatory guidelines applicable to the Lending Business. Develop an end-to-end Reconciliation Control process for Lending Operations. Customer Support & SOPs: Develop and implement feedback mechanisms to continuously improve customer support processes. Set up Standard Operating Procedures (SOPs) for customer-faced issues in coordination with the Customer Support team. Reporting & Streamlining: Responsible for the management of business reporting and any ad-hoc reporting required. Identify issues and lead process streamlining as required. Qualifications Required Qualifications EDUCATION: Preferably B.Tech from a Tier-1 institution OR MBA from a Tier-1/Tier-2 institution Experience: 2-3 years of Operations background. Skills: Strong logical and problem-solving skills. Abilities: Proven ability to evaluate, streamline, and set up scalable processes for the business. Preferred Skills Prior experience in the lending vertical operations is preferred. Ability to thrive at building relationships, influencing cross-functional teams, and collaborating with leadership on strategic execution of key projects. Agile, highly collaborative approach with impressive communication skills. Additional Information Phone Pe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. Phone Pe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form. Read more about Phone Pe on our blog . 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