Senior Executive - Lending Operations
PhonePe · Bangalore
Source and collection record
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Employer requisition: https://jobs.smartrecruiters.com/PHONEPELIMITED/1000000000001920-senior-executive-lending-operations
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Collected role description
Job Description: * Develop an understanding of Customer / Merchant Loan journey - Onboarding and Loan Management processes * Coordinating with Customer Support teams and handling escalations on a day to day basis to provide prompt resolution to the customers / merchants * Support the Sales team with queries related to onboarding and work towards resolution of the issues to improve conversion / solve bottlenecks * Coordinate with Collections team, Field Sales team, Lending partners and other Internal stakeholders to resolve the merchant/customer issues thereby improving the collections / sales efficiency * Monitoring the Lending funnel / Systems performance, Identifying the scope for improvement and Executing the same via internal / external stakeholder management * Responsible for the management of Business reporting and any Ad-hoc reporting required from time to time Additional Information: Phone Pe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. Phone Pe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form. Read more about Phone Pe on our blog.Life at Phone Pe Phone Pe in the news Job Description   Develop an understanding of Customer / Merchant Loan journey - Onboarding and Loan Management processes Coordinating with Customer Support teams and handling escalations on a day to day basis to provide prompt resolution to the customers / merchants Support the Sales team with queries related to onboarding and work towards resolution of the issues to improve conversion / solve bottlenecks Coordinate with Collections team, Field Sales team, Lending partners and other Internal stakeholders to resolve the merchant/customer issues thereby improving the collections / sales efficiency Monitoring the Lending funnel / Systems performance, Identifying the scope for improvement and Executing the same via internal / external stakeholder management Responsible for the management of Business reporting and any Ad-hoc reporting required from time to time   Additional Information Phone Pe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. Phone Pe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form. Read more about Phone Pe on our blog . Life at Phone Pe Phone Pe in the news By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply Job Location Google Maps requires functional cookies to be enabled I'm interested I'm interested Privacy Notice I'm interested Refer a friend share this job Share to We Chat × Copy the link and open We Chat to share.