Product Solution Engineer (3-5 years)

Job Description: We are seeking a motivated and skilled Product Solution Engineer with 3+ years of experience to join our dynamic team at Phone Pe. The ideal candidate will have a strong foundation in production support, troubleshooting, and automation. This role requires a proactive problem-solver who can maintain system stability, automate manual tasks, and effectively bridge the gap between technical operations and business requirements.Key RESPONSIBILITIES: Diagnose, troubleshoot, and fix production software issues efficiently Develop and own monitoring solutions for both production and non-production environments and applications Develop smaller complexity features and enhancements in existing stable system components Adapt installers, shell scripts, and Perl scripts to aggressively automate manual tasks Provide valuable feedback from customer users to the internal engineering and product teams Maintain an ongoing record of problem analysis and resolution activity in an on-call tracking system QUALIFICATIONS: Required QUALIFICATIONS: 3 years of relevant professional experience Proven success working in a fast-paced production support environment Demonstrated ability to communicate effectively in writing, with a successful track record of responding to and resolving customer issues Excellent written and oral communication skills Strong analytical and problem-solving skills Ability to effectively work and collaborate with cross-functional teams Possess the ability to understand business problems and provide data, solutions, or information related to business requirements Technical Skills:Scripting & Automation: Strong knowledge of scripting languages (e.g., Python, Perl, Shell script) required Databases: Good exposure to My SQL with the ability to write and understand complex SQL joins Programming Languages: Experience in any programming language (C++, Java, or Ruby On Rails is a strong plus)Systems: On-call tracking systems and production monitoring solutions Additional Information: Phone Pe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. Phone Pe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form. Read more about Phone Pe on our blog.Life at Phone Pe Phone Pe in the news Job Description We are seeking a motivated and skilled Product Solution Engineer with 3+ years of experience to join our dynamic team at Phone Pe. The ideal candidate will have a strong foundation in production support, troubleshooting, and automation. This role requires a proactive problem-solver who can maintain system stability, automate manual tasks, and effectively bridge the gap between technical operations and business requirements. Key RESPONSIBILITIES: Diagnose, troubleshoot, and fix production software issues efficiently Develop and own monitoring solutions for both production and non-production environments and applications Develop smaller complexity features and enhancements in existing stable system components Adapt installers, shell scripts, and Perl scripts to aggressively automate manual tasks Provide valuable feedback from customer users to the internal engineering and product teams Maintain an ongoing record of problem analysis and resolution activity in an on-call tracking system Qualifications Required QUALIFICATIONS: 3 years of relevant professional experience Proven success working in a fast-paced production support environment Demonstrated ability to communicate effectively in writing, with a successful track record of responding to and resolving customer issues Excellent written and oral communication skills Strong analytical and problem-solving skills Ability to effectively work and collaborate with cross-functional teams Possess the ability to understand business problems and provide data, solutions, or information related to business requirements Technical Skills: Scripting & Automation: Strong knowledge of scripting languages (e.g., Python, Perl, Shell script) required Databases: Good exposure to My SQL with the ability to write and understand complex SQL joins Programming Languages: Experience in any programming language (C++, Java, or Ruby On Rails is a strong plus) Systems: On-call tracking systems and production monitoring solutions   Additional Information Phone Pe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. Phone Pe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form. Read more about Phone Pe on our blog . Life at Phone Pe Phone Pe in the news By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply Job Location Google Maps requires functional cookies to be enabled I'm interested I'm interested Privacy Notice I'm interested Refer a friend share this job Share to We Chat × Copy the link and open We Chat to share.