Corporate voice and accent

<h3>About Hexnode</h3> <p>Hexnode is a <strong>global leader in Unified Endpoint Management (UEM)</strong><strong>, trusted</strong> by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.</p> <p><strong>The role</strong></p> <p>We are seeking an experienced and dynamic Communication Trainer to join our team "Coaching our Sales and Support engineers to bridge cultural gaps and deliver a seamless 'North American' or 'British' customer experience.". The ideal candidate will have a strong background in voice coaching and a proven history of delivering high-quality training programs.</p> <p><strong>Note:</strong> This is a full-time, onsite role. Candidates must be available for afternoon shifts (2pm to 11pm or 3pm to 12 midnight) and occasional night shifts to support our global operations.</p> <h2>Responsibilities</h2> <ul> <li>Conduct voice coaching sessions for employees servicing US and/or UK audiences.</li> <li>Facilitate instructor-led training programs.</li> <li>Design, plan, and implement effective training curriculums.</li> <li>Organize and execute training workshops and classes.</li> <li>Provide constructive criticism and coaching to participants.</li> <li>Assess individual performance and develop improvement plans.</li> <li>Maintain relationships with internal stakeholders to understand their training needs.</li> </ul> <h2>Required Skills & Qualifications</h2> <ul> <li><strong>4–7 years of experience</strong> in voice coaching, specifically for employees servicing <strong>US and/or UK audiences</strong>.</li> <li><strong>Deep expertise in training on American Accent and accent neutralization</strong> to ensure clear, effective communication with international clients.</li> <li><strong>Proven experience in facilitating</strong> high-impact, instructor-led training (ILT) programs.</li> <li><strong>Demonstrated ability to design</strong> and implement comprehensive training curriculums tailored to voice and accent requirements.</li> <li><strong>Skilled in providing constructive feedback</strong> and personalized coaching to improve participant performance.</li> <li><strong>Proficiency in assessing individual performance</strong>, identifying phonetic gaps, and creating targeted improvement plans.</li> <li><strong>Strong organizational skills</strong> with a track record of planning and executing large-scale training workshops.</li> <li><strong>Experience in building and maintaining</strong> strong internal stakeholder relationships to align training with business goals.</li> <li><strong>Excellent communication</strong>, presentation, and public speaking skills.</li> </ul> <h2><strong>Desired Skills</strong></h2> <ul> <li>Adaptability and flexibility in training approach</li> <li>Creativity in developing engaging training materials.</li> <li>Attention to detail and strong analytical skills.</li> <li>Time management and ability to manage multiple projects.</li> </ul> <p>Hexnode is an Equal Opportunity Employer. We welcome and encourage candidates of all backgrounds, identities, and experiences to apply.</p>