Business Support & Charging System

<div><div style="padding: 10px 0px;border: 1px solid transparent;"><div style="font-size:16px;word-wrap: break-word;"><h2 style="font-size: 1em; margin: 0px">Join our Team</h2> </div><div><p><strong>About the Opportunity</strong></p><p>Ericsson is looking for a Telecom Billing L2 Production Support Specialist to support billing and invoicing operations. The role involves 24x7 production support, billing-cycle monitoring, incident resolution, application troubleshooting, and coordination with technical and business stakeholders.</p><p><strong>What You Will Do</strong></p><p>Provide L2 production and operational support for telecom billing and invoicing systems.<br>Monitor daily, weekly, and monthly billing cycles, including bill generation, final billing, invoice generation, validation, archival, and downstream processing.</p><p>Troubleshoot job failures, processing delays, invoice issues, data discrepancies, and integration failures.</p><p>Analyze application logs, database records, input/output files, and job execution status to identify root cause and recovery actions.</p><p>Perform approved job restarts, reprocessing, reconciliation, recovery, and data-validation activities.</p><p>Monitor batch jobs, schedulers, FTP/SFTP transfers, and upstream/downstream interfaces.</p><p>Use SQL, application logs, files, and operational tools for issue analysis and billing-data validation.</p><p>Handle incidents and service requests within agreed SLAs and participate in critical incident support.</p><p>Coordinate with L3/L4 application, database, infrastructure, vendor, business, and other stakeholder teams.</p><p>Support approved changes, releases, and post-deployment validation.</p><p>Prepare RCA documents, SOPs, troubleshooting guides, and knowledge articles.</p><p>Identify opportunities for automation and operational improvement.</p><p><strong>Key Qualifications</strong></p><p>Bachelor’s degree in Engineering, Computer Science, or a related discipline.</p><p>Relevant hands-on experience in Telecom Billing or Application Production Support.</p><p>Strong knowledge of telecom billing and invoicing processes; Ericsson billing experience is preferred.</p><p>Experience with Interactive Billing Application (IBA) or an equivalent telecom billing application, including Windows-based applications.</p><p>Good understanding of the end-to-end billing lifecycle.</p><p>Strong SQL skills with experience in Oracle and/or MS SQL for validation, reconciliation, and troubleshooting.</p><p>Good knowledge of Unix/Linux commands, shell scripting, file handling, and log analysis.</p><p>Experience with batch processing, job scheduling, monitoring, and production troubleshooting.</p><p>Understanding of file-based integrations, FTP/SFTP, and system interfaces.</p><p>Experience in a 24x7 production support environment.</p><p>Knowledge of ITIL, Incident, Problem, and Change Management processes.</p><p>Strong analytical, communication, troubleshooting, and stakeholder-management skills.</p><p><strong>Preferred Competencies</strong></p><p>Experience supporting high-volume, business-critical telecom billing operations.</p><p>Ability to work independently, manage escalations, perform RCA, and operate effectively under pressure.</p><p>Proactive approach to automation, process improvement, customer focus, and knowledge sharing.</p></div></div></div>