Technical Customer Support Professional

<h1><b>Empower Structural Innovation as a Technical Support Professional – Tekla Structures (Concrete, Precast, &amp; Rebar)</b><br> </h1><p>Are you a customer-focused structural professional who loves deconstructing complex software challenges? Trimble is seeking a high-caliber Technical Support Professional to join our dedicated Customer Support network. In this high-impact position, you will serve as the premier point of contact for enterprise clients navigating advanced workflows within <b>Tekla Structures</b>, specifically focusing on the Concrete, Precast, and Rebar modules. Your immediate technical expertise will ensure engineering and detailing teams around the world minimize downtime and achieve structural precision.<br> </p><h2>About Us:<br> </h2><p><span>Dedicated to the world’s tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, qua</span><span>lity, safety, transparency and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as constructi</span><span>on, geospatial, agriculture and transportation to power an interconnected world of work. For more information about Trimble (NASDAQ: TRMB), v</span>isit: <a href="https://www.trimble.com" target="_blank">www.trimble.com</a><br> </p><p><b>Our Product Ecosystem:</b> Tekla software solutions are the global standard for advanced Building Information Modeling (BIM) and structural engineering. From massive cast-in-place concrete structures to complex precast components and high-density reinforcement detailing, Tekla drives structural lifecycle efficiency from design to the job site.<br> </p><h2>What Makes This Role Great:</h2><p>In this role, you will transition from a day-to-day detailer or modeller into a highly valued structural subject matter expert. Operating within our state-of-the-art hubs in Chennai or Navi Mumbai, you will have the technical autonomy to reverse-engineer software anomalies, troubleshoot localized configurations, and configure cross-platform cloud integrations. You will work closely with global helpdesks and act as a crucial voice-of-the-customer, directly collaborating with Trimble’s Product Development teams to advocate for product updates and eliminate architectural bottlenecks.<br> </p><h2>Key Exciting Responsibilities</h2><ul><li><p><b>Complex Modeling Resolution:</b> Provide clear, step-by-step technical guidance to resolve advanced structural modeling and parametric geometry issues faced by global engineering accounts.</p></li><li><p><b>Database &amp; Catalog Orchestration:</b> Manage, audit, and troubleshoot intricate software databases, custom reinforcement catalogs, and automated Bar Bending Schedules (BBS).</p></li><li><p><b>Deliverable Configuration Support:</b> Assist detailers in configuring and optimizing General Arrangement (GA) drawings, Cast Unit drawings, automated rebar schedules, and custom Template Editor (.tpl) reports.</p></li><li><p><b>Environment Architecture Troubleshooting:</b> Diagnose and resolve localized company environment bugs, including custom parametric components, complex drawing layouts, custom attributes, and enterprise firm/project folder paths.</p></li><li><p><b>Cloud &amp; Interoperability Engineering:</b> Support collaborative cloud workspaces by resolving interoperability bottlenecks across Trimble Connect, Tekla Model Sharing, and open BIM data exchanges (IFC, DWG, DXF, BVBS).</p></li><li><p><b>Bug Replication &amp; Product Escalation:</b> Systematically replicate user-reported software errors, document system limitations, and escalate unresolved code defects to global development teams while populating internal knowledge bases.<br> </p></li></ul><h2>Essential Skills &amp; Experience</h2><ul><li><p><b>Professional Experience:</b> 4+ years of direct, hands-on experience utilizing or supporting Tekla Structures. Highly preferred experience operating within an RCC, Precast detailing, or high-fidelity BIM production environment.</p></li><li><p><b>Technical Deep-Dive Mastery:</b> Complete mastery of Tekla Structures software functionality, system configurations, directory folders, detailing standards, and reinforcement modules.</p></li><li><p><b>Diagnostic Capabilities:</b> Strong analytical and diagnostic skills with a proven capability to investigate system logs, reverse-engineer software errors, and troubleshoot severe system crashes under pressure.</p></li><li><p><b>Communication &amp; Deadline Focus:</b> Exceptional, patient, and highly professional written and verbal communication skills to deliver technical solutions clearly to users working under strict engineering deadlines.</p></li><li><p><b>Education:</b> Bachelor’s Degree in Civil Engineering, Structural Engineering, or Mechanical Engineering.<br> </p></li></ul><h3>Bonus Points For:</h3><ul><li><p><b>Workflow Automation Tooling:</b> Practical knowledge or script exposure to Tekla Open API, C#, or Grasshopper for parametric workflow automation.</p></li><li><p><b>Advanced Component Customization:</b> Direct experience developing complex parametric Custom Components and custom software macros.</p></li><li><p><b>Cross-Domain Competency:</b> Prior structural background or foundational workflow knowledge in structural steel detailing and fabrication logic.</p></li></ul><h2>Logistics:</h2><ul><li><p><b>Locations:</b> Chennai or Navi Mumbai, India</p></li><li><p><b>Department:</b> Customer Support / Technical Services</p></li><li><p><b>Job Type:</b> Full-Time<br> </p></li></ul><h2>Why You'll Love Working With Us<br> </h2><p>At Trimble, we're not just a company that "does good"—we are a team <span>dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. </span><span>From construction sites to transportation hubs, our work tangibly improves how people li</span><span>ve, build, move, and grow.</span></p><ul><li><p><b><span>You'll work on projects that truly matter:</span></b><span> Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable f</span><span>or millions of people</span> worldwide.</p></li><li><p><b>Collaborate with like-minded people:</b> Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging.</p></li><li><p><b>Be an owner:</b> Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."</p></li><li><p><b>Enjoy true flexibility:</b> We offer flexible work arrangements, which are a significant driver for employees joining and staying with us.</p></li></ul><p><br><b><b>How to Apply: </b></b><span>Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.</span></p><p></p><p><b>Join a Values-Driven Team: Belong, Grow, Innovate. </b></p><p></p><p>At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter. </p><p></p><p><a target="_blank" href="https://www.trimble.com/en/candidate-employee-privacy-notices"><span style="color:#0000ff"><u>Candidate Privacy Notices by Country</u></span></a></p><p></p><p>If you need assistance or would like to request an accommodation in connection with the application process, please contact <a target="_blank" href="mailto:careers@trimble.com"><span style="color:#0000ff"><u>careers@trimble.com</u></span></a>.</p>