TL Ops- Network

Bharti Airtel · Hyderabad

Source and collection record

Last observed by our collector: 9 October 2026 at 1:06 am IST. This is not a manual review or a confirmation from the employer.

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Collected role description

Role Purpose:Drive device recovery performance across the assigned geography within the Bharti Airtel ecosystem by leading field executives, enforcing process discipline and maximizing recovery efficiency while minimizing losses and leakages.Key Responsibilities:1. Recovery Operations Managementa. Own device recovery KPIs for the assigned circle/s (volumes, value recovery, turnaround time).b. Drive daily execution plans with field executives to ensure target achievement.c. Identify bottlenecks and plug leakage points in the recovery lifecycle.2. Field Force Leadershipa. Manage and coach a team of field executives / agencies.b. Set clear daily, weekly, and monthly targets and review rigorously.c. Conduct on-ground audits and joint field visits to ensure quality execution.d. Build accountability through performance tracking and corrective actions.3. Performance & KPI Governancea. Track and improve key metrics such as: Recovery rate (%) Aging buckets reduction, productivity.b. Drive data-backed interventions to improve underperforming areas.4. Stakeholder Coordinationa. Work closely with center and circle operations and customer experience teams.b. Ensure alignment with legal/compliance teams for sensitive cases.5. Process Compliance & Risk Controla. Ensure adherence to recovery SOPs and regulatory guidelines.b. Prevent fraud, misuse, or asset misappropriation.c. Maintain accurate documentation and closure records.6. Data & Reporting:a. Publish daily/weekly MIS on recovery performance.b. Analyze trends and highlight actionable insights.c. Use dashboards/tools to drive real-time decision-making.Key KPIs1. Recovery Rate (Volume & Value)2. Reduction in Aging Inventory3. Cost Efficiency (Cost per Recovery)4. Field Productivity MetricsEligibility Criteria1. Education Graduate in any discipline2. Experience 4–7 years in last mile operations / collections / recovery / reverse logistics3. Prior experience in telecom or device handling is preferredSkills & Competencies1. Strong field operations management capability2. Data-driven decision making (Excel, dashboards, MIS)3. High ownership and execution focus4. Team handling and performance management5. Problem-solving in ambiguous, high-pressure environments 6. Understanding of collections/recovery lifecycle

Collected experience requirement

4-7 years