Network Account Manager

Bharti Airtel · Remote

Source and collection record

Last observed by our collector: 9 October 2026 at 1:06 am IST. This is not a manual review or a confirmation from the employer.

Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.

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Collected role description

Prime: Final Decision Making authority, accountable to the Management • B2B incident management • Customer escalation managementShared: Decisions reached jointly with peers on a collective basis • Prioritization of Problem Management to prevent service impact • Reduction in end Customer Complaints for B2B services • Automation for B2B service process and operation front • Restoration priority in B2B Incident management Contributory: Makes a major contribution to a decision or policy judgment reached by others • B2B Service awareness and trainings • Act as single point for customer KPI management • Must have expertise with SDWAN. • In – Depth knowledge of IP domain • In-depth knowledge of SDH, DWDM, OTN, NPT, EPT domains • Expert level of working experience with P2P & P2MP Services, EoSDH, Layer 0 / Layer 1 Core network, ASON, MoT, QoS, Traffic Engineering, Multicast, QoS, RSVP • Hands on with Huawei, CIENA, ALU, TEJAS, ECI, high end DXC, OTN and DWDM equipment • Incident management, people management, Problem management • ITIL and ITSM understanding • Excellent Problem Solving skill • Adaptation of new product and technologies • Excellent Customer focus • Good Collaboration with cross-functional domains • Inter-personal skills & Decision making#BAL

Collected experience requirement

7 - 10 Years