Rupyy_Product Analyst

CarDekho · Gurgaon

Source and collection record

Last observed by our collector: 9 October 2026 at 1:06 am IST. This is not a manual review or a confirmation from the employer.

Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.

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Collected role description

<div>Product Support Analyst</div><p style="list-style-type:disc;font-size:9pt;font-family:Roboto, sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:12px;font-family:Roboto, sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Function: Product Management / Product Operations<p style="list-style-type:disc;font-size:9pt;font-family:Roboto, sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;">Role Overview<span style="font-size:12px;font-family:Roboto, sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">The Product Support Analyst supports the Product Team by managing product-related support requests and delivering data-driven insights from support tickets. This entry-level role builds foundational skills in product operations, issue analysis, and cross-functional coordination for early-career professionals.<h2 dir="ltr" style="line-height:1.38;margin-top:18pt;margin-bottom:4pt;"><span style="font-size:12px;font-family:Roboto, sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Key Responsibilities:</h2><ul style="margin-top:0;margin-bottom:0;"><li dir="ltr" style="list-style-type:disc;font-size:9pt;font-family:Roboto, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:12px;font-family:Roboto, sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Handle and resolve product-related support tickets within defined SLAs.</li><li dir="ltr" style="list-style-type:disc;font-size:9pt;font-family:Roboto, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:12px;font-family:Roboto, sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Perform initial diagnosis and root cause analysis of reported issues.</li><li dir="ltr" style="list-style-type:disc;font-size:9pt;font-family:Roboto, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:12px;font-family:Roboto, sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Collaborate with Engineering, QA, Operations, and Business teams for timely resolutions.</li><li dir="ltr" style="list-style-type:disc;font-size:9pt;font-family:Roboto, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:12px;font-family:Roboto, sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Document issues, actions, and resolutions accurately in the ticketing system.</li><li dir="ltr" style="list-style-type:disc;font-size:9pt;font-family:Roboto, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:12px;font-family:Roboto, sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Escalate complex or high-impact issues to the Product Manager with full context.</li></ul><ul style="margin-top:0;margin-bottom:0;"><li dir="ltr" style="list-style-type:disc;font-size:9pt;font-family:Roboto, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:12px;font-family:Roboto, sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Maintain structured records of tickets by product, issue type, and priority.</li><li dir="ltr" style="list-style-type:disc;font-size:9pt;font-family:Roboto, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:12px;font-family:Roboto, sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Generate periodic reports (daily/weekly/monthly) on ticket volumes, trends, and resolution timelines.</li><li dir="ltr" style="list-style-type:disc;font-size:9pt;font-family:Roboto, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:12px;font-family:Roboto, sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Identify recurring issues and provide actionable insights to drive product improvements.</li><li dir="ltr" style="list-style-type:disc;font-size:9pt;font-family:Roboto, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:12px;font-family:Roboto, sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Support dashboard creation and updates using Excel or Google Sheets.</li></ul><ul style="margin-top:0;margin-bottom:0;"><li dir="ltr" style="list-style-type:disc;font-size:10pt;font-family:Roboto, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:12px;font-family:Roboto, sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Adhere to product SOPs and support workflows.</li><li dir="ltr" style="list-style-type:disc;font-size:10pt;font-family:Roboto, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:12px;font-family:Roboto, sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Monitor post-release defects and issues after product deployments.</li><li dir="ltr" style="list-style-type:disc;font-size:10pt;font-family:Roboto, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:12px;font-family:Roboto, sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Enhance internal documentation, FAQs, and knowledge bases based on support insights.</li><li dir="ltr" style="list-style-type:disc;font-size:10pt;font-family:Roboto, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:12px;font-family:Roboto, sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Contribute to process improvements for greater efficiency and reduced manual work.</li></ul><h2 dir="ltr" style="line-height:1.38;margin-top:18pt;margin-bottom:4pt;"><span style="font-size:12px;font-family:Roboto, sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Required Skills & Competencies:</h2><p style="list-style-type:disc;font-size:10pt;font-family:Roboto, sans-serif;color:rgb(0,0,0);background-color:transparent;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><ul style="margin-top:0;margin-bottom:0;"><li style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:12px;font-family:Roboto, sans-serif;color:rgb(0,0,0);background-color:transparent;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Basic understanding of software systems and digital products. </li><li style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;">Qualification: Bachelor’s degree in any discipline</li><li style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;">Strong proficiency in MS Excel/Google Sheets (formulas, filters, and pivot tables preferred); basic SQL.</li><li style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;">Analytical mindset for interpreting data and spotting patterns.</li><li style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;">Familiarity with ticketing tools (e.g., Jira, Freshdesk) is advantageous.</li><li dir="ltr" style="list-style-type:disc;font-size:8pt;font-family:Roboto, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:12px;font-family:Roboto, sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Clear, professional verbal and written communication.</li><li dir="ltr" style="list-style-type:disc;font-size:8pt;font-family:Roboto, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:12px;font-family:Roboto, sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Strong attention to detail and structured problem-solving.</li><li dir="ltr" style="list-style-type:disc;font-size:8pt;font-family:Roboto, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:12px;font-family:Roboto, sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Collaborative approach with cross-functional teams.</li><li dir="ltr" style="list-style-type:disc;font-size:8pt;font-family:Roboto, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:12px;font-family:Roboto, sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">High ownership, accountability, and eagerness to learn.</li></ul>

Collected experience requirement

0 - 2 Years