Quality Analyst Telesales

Go Digit General Insurance · Remote

Source and collection record

Last observed by our collector: 9 October 2026 at 1:07 am IST. This is not a manual review or a confirmation from the employer.

Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.

How sourcing and classification work · Report a discrepancy

Your application evidence checklist

Mark the statements you can support after reading the employer source. This checklist stays on this page; it does not score your eligibility or submit an application.

Attendance and availability: I checked the employer page for work location, office attendance, start date and duration.Current requisition: I checked the current employer requisition and its application requirements.

0 of 2 checks marked. Keep unresolved requirements as questions for the employer.

Collected role description

<h3 style="margin-top:13px;margin-bottom:3px;max-width:590px;font-size:20px;line-height:28px;color:rgb(66,66,66);font-family:'Segoe Sans', 'Segoe UI', '-apple-system', BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;background-color:rgb(250,250,250);">Quality Analyst – Telesales/Renewals</h3><p style="margin-top:8px;margin-bottom:4px;color:rgb(66,66,66);font-family:'Segoe Sans', 'Segoe UI', '-apple-system', BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;font-size:16px;background-color:rgb(250,250,250);"><span style="font-weight:600;">Function:</span> [Insert Function]<br /><span style="font-weight:600;">Department:</span> Telesales/Renewals<br /><span style="font-weight:600;">Grade applicable:</span> G1B<br /><span style="font-weight:600;">Role Code:</span> [Insert Role Code]<br /><span style="font-weight:600;">Reporting to:</span> Associate Manager, Deputy Manager<br /><span style="font-weight:600;">Location:</span> [Insert Location]</p><hr style="border-top:0.666667px solid rgb(224,224,224);border-right:none;border-bottom:none;border-left:none;width:768px;background-color:rgb(112,112,112);height:0px;margin-top:23px;margin-bottom:23px;color:rgb(66,66,66);font-family:'Segoe Sans', 'Segoe UI', '-apple-system', BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;font-size:16px;" /><h3 style="margin-top:13px;margin-bottom:3px;max-width:590px;font-size:20px;line-height:28px;color:rgb(66,66,66);font-family:'Segoe Sans', 'Segoe UI', '-apple-system', BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;background-color:rgb(250,250,250);">Position Description</h3><p style="margin-top:8px;margin-bottom:4px;color:rgb(66,66,66);font-family:'Segoe Sans', 'Segoe UI', '-apple-system', BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;font-size:16px;background-color:rgb(250,250,250);">As Quality Analyst – Telesales/Renewals, you will be responsible for independently auditing consultant interactions, standardizing quality checks, and identifying performance gaps. This role involves publishing audit reports, collaborating with stakeholders to address non-compliance, and aligning quality standards with training outcomes. You will play a key role in ensuring consistent service delivery and continuous improvement across the telesales and renewals teams.</p><hr style="border-top:0.666667px solid rgb(224,224,224);border-right:none;border-bottom:none;border-left:none;width:768px;background-color:rgb(112,112,112);height:0px;margin-top:23px;margin-bottom:23px;color:rgb(66,66,66);font-family:'Segoe Sans', 'Segoe UI', '-apple-system', BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;font-size:16px;" /><h3 style="margin-top:13px;margin-bottom:3px;max-width:590px;font-size:20px;line-height:28px;color:rgb(66,66,66);font-family:'Segoe Sans', 'Segoe UI', '-apple-system', BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;background-color:rgb(250,250,250);">Key Responsibilities</h3><p style="margin-top:8px;margin-bottom:4px;color:rgb(66,66,66);font-family:'Segoe Sans', 'Segoe UI', '-apple-system', BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;font-size:16px;background-color:rgb(250,250,250);"><span style="font-weight:600;">Audit & Standardization</span></p><ul style="margin-top:4px;margin-bottom:4px;color:rgb(66,66,66);font-family:'Segoe Sans', 'Segoe UI', '-apple-system', BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;font-size:16px;background-color:rgb(250,250,250);"><li>Independently audit consultant calls and interactions.</li><li>Standardize audits to ensure consultants are evaluated against pre-defined benchmarks.</li></ul><p style="margin-top:8px;margin-bottom:4px;color:rgb(66,66,66);font-family:'Segoe Sans', 'Segoe UI', '-apple-system', BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;font-size:16px;background-color:rgb(250,250,250);"><span style="font-weight:600;">Compliance & Collaboration</span></p><ul style="margin-top:4px;margin-bottom:4px;color:rgb(66,66,66);font-family:'Segoe Sans', 'Segoe UI', '-apple-system', BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;font-size:16px;background-color:rgb(250,250,250);"><li>Address non-compliance through structured interventions such as PIPs, warnings, and disciplinary actions.</li><li>Collaborate with team leads and trainers to align quality standards with training outcomes.</li></ul><p style="margin-top:8px;margin-bottom:4px;color:rgb(66,66,66);font-family:'Segoe Sans', 'Segoe UI', '-apple-system', BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;font-size:16px;background-color:rgb(250,250,250);"><span style="font-weight:600;">Reporting & Analysis</span></p><ul style="margin-top:4px;margin-bottom:4px;color:rgb(66,66,66);font-family:'Segoe Sans', 'Segoe UI', '-apple-system', BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;font-size:16px;background-color:rgb(250,250,250);"><li>Analyze audit results and publish reports highlighting performance gaps.</li><li>Manage SIM scores and call record analysis.</li></ul><hr style="border-top:0.666667px solid rgb(224,224,224);border-right:none;border-bottom:none;border-left:none;width:768px;background-color:rgb(112,112,112);height:0px;margin-top:23px;margin-bottom:23px;color:rgb(66,66,66);font-family:'Segoe Sans', 'Segoe UI', '-apple-system', BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;font-size:16px;" /><h3 style="margin-top:13px;margin-bottom:3px;max-width:590px;font-size:20px;line-height:28px;color:rgb(66,66,66);font-family:'Segoe Sans', 'Segoe UI', '-apple-system', BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;background-color:rgb(250,250,250);">Experience & Skills Required</h3><p style="margin-top:8px;margin-bottom:4px;color:rgb(66,66,66);font-family:'Segoe Sans', 'Segoe UI', '-apple-system', BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;font-size:16px;background-color:rgb(250,250,250);"><span style="font-weight:600;">Work Experience</span><br />1–4 years of experience in quality analysis or call auditing.</p><p style="margin-top:8px;margin-bottom:4px;color:rgb(66,66,66);font-family:'Segoe Sans', 'Segoe UI', '-apple-system', BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;font-size:16px;background-color:rgb(250,250,250);"><span style="font-weight:600;">Technology Known</span></p><ul style="margin-top:4px;margin-bottom:4px;color:rgb(66,66,66);font-family:'Segoe Sans', 'Segoe UI', '-apple-system', BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;font-size:16px;background-color:rgb(250,250,250);"><li>MS Office (Excel, Word, PowerPoint)</li><li>Outlook</li></ul><p style="margin-top:8px;margin-bottom:4px;color:rgb(66,66,66);font-family:'Segoe Sans', 'Segoe UI', '-apple-system', BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;font-size:16px;background-color:rgb(250,250,250);"><span style="font-weight:600;">Behavioral Traits Required</span></p><ul style="margin-top:4px;margin-bottom:4px;color:rgb(66,66,66);font-family:'Segoe Sans', 'Segoe UI', '-apple-system', BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;font-size:16px;background-color:rgb(250,250,250);"><li>Team collaboration</li><li>Communication</li><li>Resilience and compassion</li><li>Empathy, patience, and adaptability</li></ul><p style="margin-top:8px;margin-bottom:4px;color:rgb(66,66,66);font-family:'Segoe Sans', 'Segoe UI', '-apple-system', BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;font-size:16px;background-color:rgb(250,250,250);"><span style="font-weight:600;">Qualifications</span></p><ul style="margin-top:4px;margin-bottom:4px;color:rgb(66,66,66);font-family:'Segoe Sans', 'Segoe UI', '-apple-system', BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;font-size:16px;background-color:rgb(250,250,250);"><li>Graduate or Diploma in any specialization</li><li>No mandatory certifications required</li></ul><hr style="border-top:0.666667px solid rgb(224,224,224);border-right:none;border-bottom:none;border-left:none;width:768px;background-color:rgb(112,112,112);height:0px;margin-top:23px;margin-bottom:23px;color:rgb(66,66,66);font-family:'Segoe Sans', 'Segoe UI', '-apple-system', BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;font-size:16px;" /><h3 style="margin-top:13px;margin-bottom:3px;max-width:590px;font-size:20px;line-height:28px;color:rgb(66,66,66);font-family:'Segoe Sans', 'Segoe UI', '-apple-system', BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;background-color:rgb(250,250,250);">What You Bring to Digit</h3><p style="margin-top:8px;margin-bottom:4px;color:rgb(66,66,66);font-family:'Segoe Sans', 'Segoe UI', '-apple-system', BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif;font-size:16px;background-color:rgb(250,250,250);">You bring precision, empathy, and a commitment to quality—ensuring consistent service standards and driving continuous improvement across the telesales and renewals function.</p> <p class="Travel Group"><br /></p>

Collected experience requirement

1 - 5 Years