Customer Success - Team Lead

Customer Success - Team Lead Location: Lower Parel, Mumbai, India Experience: 7 –12 years Role & Responsibilities Develop an intimate understanding of your customers’ businesses Lead a Team of 2-3 CSMs Develop a network of champions within each account through education, coaching and strong influencing skills Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert and help them in creating marketing strategy & user lifecycle journey Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals. Be an expert on trends and best practices for digital marketing and analytics. Enlighten our customers with insights garnered from their own data and industry trends. Ensure customers get maximum value from customer engagement by leveraging full platform functionality. Handle customer concerns with confidence, putting them at ease. Generate Case Studies, Testimonials & PR from customers Opportunities Learn best of the marketing technologies and concepts Opportunity to work with diverse of clients in diverse industries and learn their marketing concepts Represent on behalf of customers/company at different forums/webinars Lead a team of 2-3 CSMs Qualifications 7 to 12 years of experience in CRM or Customer Success (Ideal) Hands-on exposure to MarTech with a strong understanding of its platforms and solutions. Strong attention to detail, dedicated work ethic, organized, and strong communication skills desired Ability to work with cross-functional teams Strong project management and time management skills Ability to identify and implement process improvements Strong problem-solving skills – diagnosis, root-cause assessment, option evaluation and resolution Ability to communicate clearly and strategically with clients, team members, and the marketplace Ability to respond quickly to critical issues and roadblock Excellent presentation skills Why Netcore? Netcore Cloud ( www.netcorecloud.com ) is a leading comprehensive customer engagement platform that powers interactions between consumers and the brands they love. Headquartered in Mumbai, we have a global footprint in 20+ countries across the Americas, EMEA, and APAC. We are proud to be certified as a Great Place to Work for eight consecutive years. Life @ Netcore: https://netcorecloud.com/careers/ A career at Netcore is more than just a job — it’s an opportunity to shape the future. If this sounds like a place where you can thrive, we can’t wait to meet you! What’s in it for you? Immense growth, continuous learning and consult the top-notch international brands Work with some of the most innovative brains Opportunity to explore your entrepreneurial mindset Open culture where your creative bug gets activated.