Consultant - Standardization

Mol Information Processing Services India · Kolkata

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Last observed by our collector: 9 October 2026 at 1:10 am IST. This is not a manual review or a confirmation from the employer.

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Collected role description

<div align="center"><table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0" width="628" style="border-width:medium;border-style:none;"><tbody><tr style="border-left:1px solid rgb(0,0,0);height:9.65pt;"><td width="187" valign="top" style="border:1pt solid rgb(0,0,0);width:140.3pt;padding:0cm;height:9.65pt;"><a>Designation</a><a></a><a></a></td><td width="441" valign="top" style="border-color:rgb(0,0,0) rgb(0,0,0) rgb(0,0,0);border-style:solid solid solid none;border-width:1pt 1pt 1pt medium;width:331.05pt;padding:0cm;height:9.65pt;"> Senior Analyst</td></tr><tr style="border-left:1px solid rgb(0,0,0);height:9.65pt;"><td width="187" valign="top" style="border-color:rgb(0,0,0) rgb(0,0,0);border-style:none solid solid;border-width:medium 1pt 1pt;width:140.3pt;padding:0cm;height:9.65pt;">Location</td><td width="441" valign="top" style="border-color:rgb(0,0,0) rgb(0,0,0);border-style:none solid solid none;border-width:medium 1pt 1pt medium;width:331.05pt;padding:0cm;height:9.65pt;">Kolkata</td></tr><tr style="border-left:1px solid rgb(0,0,0);height:9.65pt;"><td width="187" valign="top" style="border-color:rgb(0,0,0) rgb(0,0,0);border-style:none solid solid;border-width:medium 1pt 1pt;width:140.3pt;padding:0cm;height:9.65pt;">Employment type</td><td width="441" valign="top" style="border-color:rgb(0,0,0) rgb(0,0,0);border-style:none solid solid none;border-width:medium 1pt 1pt medium;width:331.05pt;padding:0cm;height:9.65pt;"> Permanent</td></tr><tr style="border-left:1px solid rgb(0,0,0);height:19.25pt;"><td width="187" valign="top" style="border-color:rgb(0,0,0) rgb(0,0,0);border-style:none solid solid;border-width:medium 1pt 1pt;width:140.3pt;padding:0cm;height:19.25pt;">Report to</td><td width="441" valign="top" style="border-color:rgb(0,0,0) rgb(0,0,0);border-style:none solid solid none;border-width:medium 1pt 1pt medium;width:331.05pt;padding:0cm;height:19.25pt;">Manager</td></tr></tbody></table></div><h1></h1>Mitsui O.S.K. Lines (MOL) is one of the world's largest multimodal deep-sea carriers, with a rich maritime legacy spanning over 140 years. Operating across Asia, the Middle East, Europe, Africa, North America, South America, and Oceania, MOL connects global trade routes with a strong presence in international shipping and logistics.MOL Information Technology (MOL-IT) is the dedicated ICT solutions provider for the MOL Group, delivering customized technology solutions across the shipping, logistics, and supply chain domains. Established in 1997, MOL-IT has expanded significantly, operating from four offices in Kolkata, Hyderabad, Mumbai, and Hong Kong, with a talented team of over 380 software and management professionals. As part of its growth strategy, MOL-IT is enhancing its suite of ICT solutions for existing customers while exploring opportunities to diversify beyond the MOL Group.For further details about organization, please visit <a href="http://www.mol-it.com/" target="_blank" rel="noreferrer noopener">www.mol-it.com/</a> Video <a href="https://www.youtube.com/watch?v=yX6NEuYD7tQ" target="_blank" rel="noreferrer noopener">- An Introduction to MOL-IT - YouTube</a> <table cellpadding="0" cellspacing="0" align="left"><tbody><tr><td width="26" height="318"></td></tr><tr><td></td><td></td></tr></tbody></table> <table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0" style="margin-left:5.85pt;border-width:medium;border-style:none;"><tbody><tr style="border-left:1px solid rgb(0,0,0);height:14pt;"><td width="140" valign="top" style="border:1pt solid rgb(0,0,0);width:104.65pt;padding:0cm;height:14pt;">Challenge</td><td width="499" valign="top" style="border-color:rgb(0,0,0) rgb(0,0,0) rgb(0,0,0);border-style:solid solid solid none;border-width:1pt 1pt 1pt medium;width:374.2pt;padding:0cm;height:14pt;">Innovate through insight</td></tr><tr style="border-left:1px solid rgb(0,0,0);height:14pt;"><td width="140" valign="top" style="border-color:rgb(0,0,0) rgb(0,0,0);border-style:none solid solid;border-width:medium 1pt 1pt;width:104.65pt;padding:0cm;height:14pt;">Honesty</td><td width="499" valign="top" style="border-color:rgb(0,0,0) rgb(0,0,0);border-style:none solid solid none;border-width:medium 1pt 1pt medium;width:374.2pt;padding:0cm;height:14pt;">Do the right thing</td></tr><tr style="border-left:1px solid rgb(0,0,0);height:14pt;"><td width="140" valign="top" style="border-color:rgb(0,0,0) rgb(0,0,0);border-style:none solid solid;border-width:medium 1pt 1pt;width:104.65pt;padding:0cm;height:14pt;">Accountability</td><td width="499" valign="top" style="border-color:rgb(0,0,0) rgb(0,0,0);border-style:none solid solid none;border-width:medium 1pt 1pt medium;width:374.2pt;padding:0cm;height:14pt;">Commit to acting with a sense of ownership</td></tr><tr style="border-left:1px solid rgb(0,0,0);height:16.4pt;"><td width="140" valign="top" style="border-color:rgb(0,0,0) rgb(0,0,0);border-style:none solid solid;border-width:medium 1pt 1pt;width:104.65pt;padding:0cm;height:16.4pt;">Reliability</td><td width="499" valign="top" style="border-color:rgb(0,0,0) rgb(0,0,0);border-style:none solid solid none;border-width:medium 1pt 1pt medium;width:374.2pt;padding:0cm;height:16.4pt;">Gain the trust of customers</td></tr><tr style="border-left:1px solid rgb(0,0,0);height:20.25pt;"><td width="140" valign="top" style="border-color:rgb(0,0,0) rgb(0,0,0);border-style:none solid solid;border-width:medium 1pt 1pt;width:104.65pt;padding:0cm;height:20.25pt;">Teamwork</td><td width="499" valign="top" style="border-color:rgb(0,0,0) rgb(0,0,0);border-style:none solid solid none;border-width:medium 1pt 1pt medium;width:374.2pt;padding:0cm;height:20.25pt;">Build a strong team</td></tr><tr style="border-left:1px solid rgb(0,0,0);height:14.15pt;"><td width="140" valign="top" style="border-color:rgb(0,0,0) rgb(0,0,0);border-style:none solid solid;border-width:medium 1pt 1pt;width:104.65pt;padding:0cm;height:14.15pt;">Safety</td><td width="499" valign="top" style="border-color:rgb(0,0,0) rgb(0,0,0);border-style:none solid solid none;border-width:medium 1pt 1pt medium;width:374.2pt;padding:0cm;height:14.15pt;">Pursue the world’s highest level of safety culture</td></tr></tbody></table> The Business Process Analyst / Process Transformation Specialist will play a key role in driving enterprise-wide process excellence, business transformation, operational standardization, and digital innovation across MOL-IT and associated business functions. The incumbent will work closely with stakeholders across HR, Finance & Accounts, General Affairs, Engineering Services, GIC, and other support functions to assess existing processes, identify improvement opportunities, and design future-state operating models.The role will be responsible for leveraging process excellence methodologies, AI, Microsoft Copilot, Power Platform, and automation technologies to improve operational efficiency, governance, compliance, and business performance. The individual will act as a catalyst for continuous improvement, standardization, and digital transformation initiatives across the organization. <h1>Areas of Responsibilities</h1>1. Process Discovery & Current State Assessment • Engage with HR, Finance & Accounts, GIC, General Affairs, Engineering Services, and other business functions to understand operational processes. • Conduct process workshops, stakeholder interviews, and process discovery sessions. • Document and analyze current-state ("As-Is") business processes, workflows, controls, and dependencies. • Develop process maps and operational workflow documentation. • Create and maintain an enterprise-wide repository of business processes. • Ensure complete visibility of operational procedures across departments. 2. Process Analysis & Optimization • Conduct process maturity assessments across business functions. • Identify process bottlenecks, inefficiencies, manual dependencies, compliance gaps, and operational risks. • Analyze current workflows and recommend process improvements. • Design optimized future-state ("To-Be") process models. • Drive process simplification, standardization, and business efficiency initiatives. • Establish measurable process performance metrics and improvement targets. 3. Digital Transformation & Automation • Identify opportunities to leverage AI, Microsoft Copilot, automation, and workflow technologies. • Promote process digitization and automation across business functions. • Support implementation of Power Platform-based business solutions. • Improve reporting, governance, data visibility, and decision-making through digital technologies. • Recommend technology-enabled solutions to eliminate manual effort. • Develop transformation roadmaps aligned with organizational goals.4. Enterprise Standardization & Governance • Lead enterprise-wide process standardization initiatives. • Establish common operational practices across departments. • Develop governance frameworks and process control mechanisms. • Standardize templates, workflows, forms, and documentation practices. • Create governance models for monitoring compliance and process adherence. • Act as a central coordinator for process improvement and standardization programs. 5. SOP Development & Documentation • Develop Standard Operating Procedures (SOPs) across departments. • Create process manuals, policies, procedures, and operational guidelines. • Ensure process documentation complies with governance and audit requirements. • Maintain version control and governance of enterprise process documentation. • Support internal and external audit readiness initiatives. • Establish process documentation standards across the organization. 6. KPI Management & Continuous Improvement • Define and implement process KPIs and measurement frameworks. • Monitor operational performance and process effectiveness. • Develop dashboards and performance reporting mechanisms. • Track process improvement initiatives and business outcomes. • Promote a culture of continuous improvement and operational excellence. • Recommend corrective and preventive actions based on KPI performance. 7. Stakeholder Engagement & Change Management • Collaborate with cross-functional stakeholders to drive process transformation initiatives. • Facilitate workshops, governance meetings, and working sessions. • Support change management and user adoption initiatives. • Build alignment between business objectives and process improvement initiatives. • Influence stakeholders toward standardization and operational excellence. • Present findings, recommendations, and transformation roadmaps to leadership teams. 8. Strategic Process Transformation Initiatives • Drive enterprise-wide business transformation initiatives. • Support AI-enabled business process modernization programs. • Build department-wise transformation roadmaps. • Identify opportunities for cost optimization and operational efficiency improvements. • Support implementation of approved transformation recommendations. • Report business value realization and transformation progress to management.<div class="MsoBodyText" align="center" style="text-align:center;"></div>Required Skill SetExperience • 6–10 years of experience in Business Process Management, Process Excellence, Business Analysis, or Process Transformation. • Experience conducting enterprise-wide process assessments. • Experience in process optimization and operational improvement initiatives. • Proven experience working with cross-functional stakeholders. • Experience driving digital transformation and automation initiatives.<div class="MsoBodyText" align="center" style="text-align:center;"></div>Mandatory Technical & Functional SkillsBusiness Process Management • Business Process Mapping (BPMN) • Requirement Gathering • Process Analysis • Process Optimization • Stakeholder Management • Workshop FacilitationProcess Excellence • Lean Methodology • Process Re-engineering • Process Improvement Frameworks • Continuous Improvement • KPI Definition & Measurement Governance & Documentation • SOP Development • Policy Documentation • Procedure Documentation • Governance Framework Design • Compliance Management • Audit AwarenessDigital Transformation • Microsoft 365 Ecosystem • Power Apps • Power Automate • Microsoft Copilot • AI Adoption & Enablement • Workflow Automation • Process Digitization • Business Transformation InitiativesAnalytical & Consulting Skills • Root Cause Analysis • Data Analysis & Reporting • Business Case Development • Problem Solving • Change Management • Strategic Thinking<div class="MsoBodyText" align="center" style="text-align:center;"></div>Soft Skills • Strong Communication Skills • Executive Presentation Skills • Cross-Functional Collaboration • Stakeholder Management • Facilitation Skills • Influencing & Negotiation Skills • Relationship Management • Leadership & Coordination • Analytical Thinking • Accountability & Ownership<div class="MsoBodyText" align="center" style="text-align:center;"></div>Key Deliverables • Conduct department-wise process assessments. • Document current-state ("As-Is") processes across business functions. • Perform process maturity and gap assessments. • Design optimized future-state ("To-Be") process models. • Build department-specific improvement roadmaps. • Develop SOPs, standards, templates, and governance frameworks. • Establish process KPIs and monitoring mechanisms. • Identify AI, Copilot, automation, and digitization opportunities. • Recommend technology-enabled process improvements. • Support implementation of approved transformation initiatives. • Create and maintain an enterprise-wide process repository. • Drive standardization across support functions and Engineering Services. • Report transformation progress, efficiency gains, and business benefits to management.<div class="MsoBodyText" align="center" style="text-align:center;"></div>Preferred CertificationsProcess & Quality Certifications • Lean Six Sigma Green Belt / Black Belt • BPM Certification • Process Excellence CertificationsDigital Transformation Certifications • Microsoft Power Platform Certifications • Microsoft 365 Certifications • Microsoft Copilot CertificationsProject & Change Management Certifications • PMP • PRINCE2 • Prosci Change Management • Agile / Scrum Certifications<div class="MsoBodyText" align="center" style="text-align:center;"></div>Key Competencies • Business Process Excellence • Strategic Thinking • Process Transformation Leadership • Operational Excellence • Digital Transformation • Governance & Compliance • Stakeholder Engagement • Analytical Problem Solving • Change Management • Communication & Presentation • Innovation & Continuous Improvement • Accountability & Ownership<div class="MsoBodyText" align="center" style="text-align:center;"></div>Compensation • As per industry standards.

Collected experience requirement

5 - 10 Years