Associate - Learning & Development

# Associate - Learning & Development **Job Location:** Gurgaon **Experience:** 2-3 Years **Job Type:** Full-time ## About Filo Imagine a world where every student had a personal teacher available to them in seconds, whenever they needed, 24x7 Filo is the world's only instant live tutoring platform, enabling students to connect with an expert teacher for a 1:1 video session in under 60 seconds, 24x7. Trusted by 5+ million students across 25 countries and powered by a network of 60,000+ expert tutors, Filo helps students unblock learning instantly, ask questions without hesitation, and learn at their own pace. Recognized with 5 National Awards by the Government of India, Filo is transforming personalized learning at scale. ## Job Summary As a Learning & Development Associate, you will own the end-to-end training and readiness journey for Filo’s Ground Coordinators (GCs). You will design and deliver training on Filo and state/district programs, tools, workflows and field processes, conduct hands-on practice and mock demos, and evaluate readiness before deployment. The role requires strong instructional design, execution and stakeholder management skills, with a clear focus on ensuring GCs are confident, capable and field-ready. ## What you'll do - Own the end-to-end training journey for Ground Coordinators (GCs), from onboarding and instruction through practice and readiness evaluation. - Develop structured training content covering Filo/state/district program objectives, workflows, operating standards and field execution expectations. - Design practical learning modules for Filo's app, SSK tools, reporting workflows, attendance processes and common troubleshooting scenarios. - Deliver instructor-led and hands-on training sessions that translate program requirements into clear field-level execution. - Build mock demos, simulations and practice exercises that replicate real school, teacher and student-facing situations. - Evaluate GC readiness through assessments, demonstrations, role plays and structured feedback against defined execution standards. - Identify recurring capability gaps from assessments, field feedback and operational observations, and convert them into training interventions. - Improve training content and delivery continuously using readiness data, learner feedback and field-performance signals. - Drive alignment on KPIs, reporting processes, escalation protocols and attendance requirements so GCs understand both what to execute and how success is measured. - Enable a consistent training-to-field transition by ensuring GCs meet defined readiness standards before independent execution. ## What we're looking for - 2–3 years of experience in training, learning & development, training operations, capability building, academic operations or a similar execution-focused role. - Experience designing and delivering structured training programs for frontline, field, academic or operational teams. - Strong ability to convert complex processes, tools and operating requirements into simple, practical learning material. - Experience creating assessments, mock exercises, demonstrations, simulations or other mechanisms to evaluate practical readiness. - Comfortable working with digital tools, dashboards, Google Workspace/Sheets and operational reporting systems. - Ability to diagnose learning gaps using assessment results, feedback and operational data rather than relying only on participant feedback. - Strong stakeholder management capability across operations, program teams and field teams. - Ability to independently manage multiple training batches, timelines and readiness milestones. - Strong written and verbal communication with the ability to train field teams in a clear, structured and practical manner. - Demonstrated ownership of training outcomes rather than only training logistics or coordination.