Senior Operations lead
TCS · Mumbai
Source and collection record
Last observed by our collector: . This is not a manual review or a confirmation from the employer.
Employer requisition: 431651
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Collected role description
Job Description – Senior Operations Lead Location: Thane (Olympus ODC) Experience: 15+ years in F&A / BPO / Shared Services (preferably in BFSI / Leasing domain) Role Purpose: Lead end-to-end service delivery and client relationship for the assigned account, driving operational excellence, transformation, and commercial value. The role will act as a strategic interface between client leadership and delivery teams. Key Responsibilities: - Own overall service delivery across AP, AR, GL processes for the assigned account - Act as primary client interface for senior stakeholders, ensuring high client satisfaction - Drive governance, SteerCo reviews, and executive-level reporting - Manage large, multi-location teams with focus on stability, retention, and performance - Lead transformation initiatives including automation, productivity, and process improvements - Ensure SLA/KPI adherence and proactively manage risks and escalations - Drive revenue growth through cross-selling and new opportunities - Partner with HR for hiring, retention, and capability building - Ensure compliance with contractual, financial, and operational commitments Key Skills & Qualifications: - Strong experience in BFSI / leasing / banking operations - Proven client-facing leadership experience managing global clients - Strong governance and executive communication skills - Experience managing large teams (150+ FTE preferred) - Strong commercial acumen and P&L understanding - Expertise in transition, transformation, and continuous improvement - Ability to manage senior stakeholders across geographies (Europe/US) Preferred Experience: - Prior experience on similar vendor finance / leasing clients - Exposure to Oracle/SAP or ERP-led transformations - Experience managing delivery from India for global operations
Collected minimum qualification
BACHELOR OF COMMERCE
Collected experience requirement
15 - 25 Years