Payments Investigation

Job Role: Payments Investigation – Process Associate Experience: 2-7 Years Location: Hyderabad (Adibatla) Shift Timings: 1:00 PM – 10:00 PM Skill Sets At least 1-4 experience in the banking or finance industry. Knowledge of Swift payments and being able to decode all Message Types (MT and MX) is required. Knowledge of Payments processing and Payments Investigation’s case handling is essential (3+ years). Proven track record of strong focus towards high levels of Quality and Customer Service Strong Relationship building skills as requires coordination with onshore/offshore teams in day-to-day activities. Excellent verbal and written communication skills Experience in making quick, high-quality decisions on complex issues Ability to conduct logical investigations Good understanding of banking or financial operations and systems Ability to work with concepts and with minimal assistance Ability to work equally well independently and within a team Excellent time management skills Experience working on discrete, time sensitive projects Proficient in Microsoft Excel, Word, and PowerPoint Job Description: Responsible for contacting external banks through SWIFT correspondence messages as and when required. Independently investigate and identify root cause for an enquiry. Independently review Nostro accounts & ensure all outstanding debits & credits are cleared as per timelines. Responsible for following up with external ban ks for details, confirmation and recall of funds. Review and verify Correspondence & Payment adjustments in accordance with the currency cut-off. Acquire and update knowledge on procedures and products. Responsible for ensuring each call / work is completed in accordance with established procedures and standards and right quality. Support achievement of team objectives End to end ownership of all activities </p