Delivery Manager

TCS · Indore

Source and collection record

Last observed by our collector: 9 October 2026 at 1:11 am IST. This is not a manual review or a confirmation from the employer.

Employer requisition: 435121

Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.

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Your application evidence checklist

Mark the statements you can support after reading the employer source. This checklist stays on this page; it does not score your eligibility or submit an application.

Collected minimum qualification: BACHELOR OF COMMERCEAttendance and availability: I checked the employer page for work location, office attendance, start date and duration.Current requisition: I checked the current employer requisition and its application requirements.

0 of 3 checks marked. Keep unresolved requirements as questions for the employer.

Collected role description

· Manage checks lifecycle operations and ensure SLA/KPI adherence. · Handle escalations, exception management, and compliance. · Lead teams across Voice, Chat, and Email support. · Drive hiring, onboarding, performance, and attrition management. · Act as client SPOC; participate in governance and audit reviews. · Ensure high customer satisfaction and First Contact Resolution. Maintain documentation, MIS, dashboards, and reporting.</span

Collected minimum qualification

BACHELOR OF COMMERCE

Collected experience requirement

5 - 20 Years