Delivery Excellence Partner

Role: Delivery Excellence Partner (DERM) Skill: Finance and Accounts Experience: 8 years to 15 years Shift Timing: 24x7 (Should be open to work in all shifts) Education: • Minimum 15 years of regular, full-time education (10 + 2 + 3) • Non-technical graduation and/or masters in finance & accounts stream - MCOM, MBA in Finance, CA/ICWA or Engineering background with proven black belt or transformation expertise in Finance and Accounts processes. Must-Have Skills: 10+ years of overall experience in the service industry 4+ years Practical expertise in Lean Six Sigma and process improvement in FAO processes Lean Six Sigma Green/ Black Belt certification Strong business problem-solving and data analysis skills Knowledge of Quality Management Systems, ISO, and CMMI Relevant qualification in Finance & Accounting, Management. Good-to-Have: • Black Belt /Master Black Belt certified • Exposure to finance & Accounting domain on process improvements & quality deployment. • Experience in RPA /Agentic AI deployments. • Exposure to CMMi/ISO certifications. The purpose of the job or role: • To drive Data driven culture in operation by imparting various quality tools and methodologies trainings. • To ensure that the best in class client satisfaction rating is achieved by leveraging Delivery Excellence initiatives. • To facilitate deployment of Quality management system(iQMS) including ISO and CMMi practices. • To drive business process improvements leveraging Lean Six Sigma. Primary Responsibilities: • Conduct Thought leadership workshops and develop continuous improvement roadmap for the associated client accounts. • Lead & mentor Process Improvement projects leveraging Lean Six Sigma methodologies to deliver targeted Business value and productivity improvements. • Build and develop competencies on Quality Management Systems, Lean Six Sigma and digital transformation techniques. • Drive innovation and automation projects to deliver award winning case studies in internal and external forums. • Drive effective No Surprise framework to ensure process risks are proactively identified and mitigated for the associated client accounts. • Effectively engage with clients and internal stakeholders to ensure Delivery Excellence Initiatives are effectively deployed and recognized. Critical Success Factors: • Excellent communication and presentation skills. • An eye for detail, analytical and data oriented with logical problem solving approach. • Client and Stakeholder managemen t skills. • Influencing Skills. • Program management skills – soft skills & networking. • Assertive & self driven with an attitude of challenging the status quo. • Ambitious or Goal oriented with a will to make it happen. Education/Certification/Experience Requirements: • Overall 10+ plus years of work experience with proven expertise in business problem solving and delivering significant business value to the clients and internal stakeholders. Exposure to Service industry is must. • Should be able to demonstrate experience in practical application of Lean Six Sigma techniques, Automation, etc. Experience in deploying Data analytics, Machine learning, Artificial Intelligence, etc., would be an advantage. • LSS Green belt must. QMS, Black Belt, Master Black belt, Agile, Digital competencies and PMP certifications would be an advantage. • At least 4 years of experience as Lean Six Sigma or Transformation professional for FAO processes is must. • Educational Requirements: MCOM, MBA in Finance, CA/ICWA or Engineering background with proven black belt or transformation expertise in FAO processes. • Shift: Willing to work in all shifts and willing to travel to any location as per client/organization requirements. </p