Customer Service - Agent

TCS · Bangalore

Source and collection record

Last observed by our collector: 9 October 2026 at 1:11 am IST. This is not a manual review or a confirmation from the employer.

Employer requisition: 434739

Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.

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Your application evidence checklist

Mark the statements you can support after reading the employer source. This checklist stays on this page; it does not score your eligibility or submit an application.

Collected minimum qualification: BACHELOR OF COMMERCEAttendance and availability: I checked the employer page for work location, office attendance, start date and duration.Current requisition: I checked the current employer requisition and its application requirements.

0 of 3 checks marked. Keep unresolved requirements as questions for the employer.

Collected role description

· Handle inbound customer calls and manage service emails per defined SLAs · Accurately authenticate customers and record interactions in CRM · Resolve queries on accounts, cards, payments, digital banking; escalate as per SOP · Meet AHT, First Contact Resolution, NPS, Accuracy and Compliance targets · Follow schedule adherence and real-time instructions from RTA/WFM · Tag and update case dispositions; maintain email templates and tone guidelines · Adhere to information security, data privacy and KYC guidelines · Participate in training, nesting, and periodic re-certifications.</p

Collected minimum qualification

BACHELOR OF COMMERCE

Collected experience requirement

1 - 4 Years