Delivery Manager - International Voice

TCS · Kolkata

Source and collection record

Last observed by our collector: 9 October 2026 at 1:11 am IST. This is not a manual review or a confirmation from the employer.

Employer requisition: 434115

Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.

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Collected minimum qualification: BACHELOR OF COMMERCEAttendance and availability: I checked the employer page for work location, office attendance, start date and duration.Current requisition: I checked the current employer requisition and its application requirements.

0 of 3 checks marked. Keep unresolved requirements as questions for the employer.

Collected role description

Key Responsibilities Own SLA, KPI, quality, customer-experience and productivity performance across international voice operations. Lead daily, weekly and monthly governance, including risks, root causes, recovery plans and closure of commitments. Drive workforce, hiring, training, nesting and readiness plans aligned with demand and business change. Improve FCR, complaint handling, de-escalation and customer outcomes while reducing repeat contacts. Lead people performance, coaching, succession and development across operations and support teams. Drive simplification, standardisation, automation and measurable continuous-improvement initiatives.

Collected minimum qualification

BACHELOR OF COMMERCE

Collected experience requirement

6 - 10 Years