Service Desk Lead
TCS · Bangalore
Source and collection record
Last observed by our collector: . This is not a manual review or a confirmation from the employer.
Employer requisition: 434092
Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.
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Collected role description
Floor Support Call Audits Take Supervisor Calls Managing performance of the team KB article review Requires the ability to thrive in a demanding, fast paced 24*7*365 operations support environment, which may occasionally require working after normal business hours or weekends. Candidates might need to extend support during Week Offs depending on the business requirement Shift-left, FCR and FLR improvement Continual Service Improvement – provide inputs to the client and internal teams on improvement opportunities, contact reduction, automation etc.
Collected minimum qualification
BACHELOR OF TECHNOLOGY, MASTER OF COMPUTER SCIENCE, MASTER OF ENGINEERING
Collected experience requirement
5 - 10 Years