Team Member

TCS · NCR

Source and collection record

Last observed by our collector: 9 October 2026 at 1:11 am IST. This is not a manual review or a confirmation from the employer.

Employer requisition: 434083

Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.

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Your application evidence checklist

Mark the statements you can support after reading the employer source. This checklist stays on this page; it does not score your eligibility or submit an application.

Collected minimum qualification: BACHELOR OF COMMERCEAttendance and availability: I checked the employer page for work location, office attendance, start date and duration.Current requisition: I checked the current employer requisition and its application requirements.

0 of 3 checks marked. Keep unresolved requirements as questions for the employer.

Collected role description

Desired Competencies (Technical/Behavioral Competency ) Must-Have International Collections Experience (Both voice & Non-Voice). Preferably B-2-B Collections experience. (Profile Requirement Detailed below). Candidate must be Commerce Graduate. Good-to-Have Airlines Collections Experience Job Purpose : To process transactions / to handle calls/Chat to the end customers with compliance to SOPs as defined by the client. Profile Requirement ⮚ Contact customers daily for Collection activities as per the requirement via Email/Inbound/Outbound calls/Chat ⮚ Good understanding of OTC Lifecycle, B2B Business ⮚ Meet the required productivity metrics as per defined target for the line of business ⮚ Review the account for credit payments, arrears, dispute status and make recommendations to Team lead or Supervisor as per the SOP ⮚ Negotiate customer disputes to resolution and documents the root cause as per the SOP ⮚ Resolving customer queries on the first call for customer led experience ⮚ Influencing and negotiating with the customers to ensure a satisfactory outcome for both the parties ( client/customer) ⮚ Provide customer service and develops relationships with internal/external customers and suppliers ⮚ Liaising with the cash application team, customer service, dispute management, billing team and dealers/suppliers for faster resolution as per the SOP ⮚<span style="font-style: normal; font-variant: normal; font-size-adjust: none; font-

Collected minimum qualification

BACHELOR OF COMMERCE

Collected experience requirement

1 - 5 Years