Customer Service

TCS · Pune

Source and collection record

Last observed by our collector: 9 October 2026 at 1:11 am IST. This is not a manual review or a confirmation from the employer.

Employer requisition: 433894

Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.

How sourcing and classification work · Report a discrepancy

Your application evidence checklist

Mark the statements you can support after reading the employer source. This checklist stays on this page; it does not score your eligibility or submit an application.

Collected minimum qualification: BACHELOR OF ARTSAttendance and availability: I checked the employer page for work location, office attendance, start date and duration.Current requisition: I checked the current employer requisition and its application requirements.

0 of 3 checks marked. Keep unresolved requirements as questions for the employer.

Collected role description

Strong listening skills, being able to listen effectively and understand customer’s issues.  Should be open to working in Shifts, Weekends and also participate in voluntary Overtime if there is a Business need.  Should be a Team Player and contribute to Team’s success.  Support our operations by ensuring timely and efficient inbound call management to remove customer effort and to improve customer advocacy and experience throughout the activation process  Provide first call resolution to support the management of the customers complaint or escalation when required. Ensure vulnerable customer issues are identified and acted upon or escalated accordingly.  Engage customers by utilizing effective questioning techniques to identify the problem  Ensure all legal & regulatory obligations are adhered to  Work collaboratively with various stakeholders to resolve customer complaints and track escalations Desired Competencies (Technical/Behavioral Competency): Must-Have** 1. Excellent Communication skills (Must Have) 2. Customer Focus (Must Have) 3. Taking Ownership (Must Have)

Collected minimum qualification

BACHELOR OF ARTS

Collected experience requirement

1 - 5 Years