Group Lead - Employee Benefit

TCS · Pune

Source and collection record

Last observed by our collector: 9 October 2026 at 1:11 am IST. This is not a manual review or a confirmation from the employer.

Employer requisition: 433870

Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.

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Collected minimum qualification: BACHELOR OF ARTSAttendance and availability: I checked the employer page for work location, office attendance, start date and duration.Current requisition: I checked the current employer requisition and its application requirements.

0 of 3 checks marked. Keep unresolved requirements as questions for the employer.

Collected role description

Role: Group Lead – Employee Benefit Location: Pune Grade: BPO5 Shift : 9 AM - 6 PM IST Key Responsibilities: • Spearhead the Employee Benefits Line of business • Review claims processed by the team for correctness and completeness • Serve as SPOC for stakeholders addressing inquiries and providing updates • Guide the team of processors and oversee their performance • Analyze claims to identify trends, detect potential frauds and areas of Improvements • Diligently attend to escalation • Publishing reports to leadership on performance metrices • Maintain Proper documentation of processes and cross skilling of resources • Ensure SLA’s & KPI’s are consistently met • To have Finance & Accounting background (AP/AR) Work Experience: ~ 12 to 15 years of experience managing Client management in the FnA background/HRO background, claim reimbursements, especially travel claims Skills and Qualification: • Commerce Graduate • Strong Communication skills • Analytical and Problem solving bent of mind • Able to work under pressure to meet timelines • Able to effectively collaborate • Customer Centric behavior Technical Experience • Experience in MS Office, MS Excel, SAP Must Have :Travel Claims Processing, Reimbursement, MS Excel, SAP HCM/ERP Tool/SuccessFactors, Minimum 3 Years as Team Lead, Minimum 25 Team members managed.

Collected minimum qualification

BACHELOR OF ARTS

Collected experience requirement

10 - 12 Years